Risto Rajala

Professor (Associate Professor), Head of Department

Research units & titles

Artistic and research interests

I am interested in management challenges related to technology firms' service operations. My research focuses on services supporting the sustainability of industrial operations, collaborative innovation for service, and management of complex service systems. Also, my colleagues and I study the system-level changes related to the transformation of technology industries toward service-based value creation.

Our current projects explore service operations management, multi-actor value creation in industrial ecosystems, services enabling the circular economy, digital platforms for business, uses of blockchain technologies in digital service operations, and the institutional complexity of service-based business strategies in technology entrepreneurship. Our past projects have investigated the management of product-service hybridity in the construction business, payer-provider integration of healthcare services, and the effects of modularity on industrial solution providers’ ambidextrous performance.

I hold a Ph.D. in Information Systems Science and I currently serve as the Head of the Department of Industrial Engineering and Management.


  • Service Engineering and Management
  • Information Systems
  • Innovation Management
  • Organizational and Strategic Change
  • Technology Entrepreneurship

Education/Academic qualification

  • Doctor of Science (Economics and Business Administration), Information Systems Sciences, Helsingin kauppakorkeakoulu

  • Master of Science (Economics and Business Administration), Helsingin kauppakorkeakoulu


  • Management of Service Systems, Development of Digital Services, Service Innovation and Business Models

ID: 93078