What facilitates consumers accepting service robots? A conceptual framework

Yanqing Lin

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference article in proceedingsScientificvertaisarvioitu

207 Lataukset (Pure)

Abstrakti

Confronting with an increasing number of robots swarming into service industries to replace human personnel, studies regarding what drives consumers to use service robots leave to be, unfortunately, still fragmented. Motivated by this, based on a content analysis of the existing studies, this paper establishes a conceptual framework to comprehend the current literature for in-depth understanding concerning customer attitude and their intention to use service robots. Drawing upon a triangulation of perspectives on end-user (i.e., technology user, consumer, and network member) in adoption research, this framework adopts technology acceptance theories, service quality, and expectancy-value theory to set up the skeleton. Furthermore, the antecedents impacting customer acceptance of service robots are subdivided into robot-design, consumer-oriented, relational components, as well as exogenous factors. This paper not only elaborates on the present situation of service robot acceptance research but also promotes it by developing a comprehensive framework regarding the effect factors.
AlkuperäiskieliEnglanti
OtsikkoECIS 2022 Research Papers
KustantajaAssociation for Information Systems
ISBN (elektroninen)978-1-958200-02-5
TilaJulkaistu - 2022
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
TapahtumaEuropean Conference on Information Systems - Timisoara, Romania
Kesto: 18 kesäk. 202224 kesäk. 2022
Konferenssinumero: 30
https://ecis2022.eu/
https://ecis2022.eu

Julkaisusarja

NimiECIS proceedings
ISSN (elektroninen)2184-1934

Conference

ConferenceEuropean Conference on Information Systems
LyhennettäECIS
Maa/AlueRomania
KaupunkiTimisoara
Ajanjakso18/06/202224/06/2022
www-osoite

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