We Need Numbers! - Heuristic Evaluation during Demonstrations (HED) for Measuring Usability in IT System Procurement

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

5 Sitaatiot (Scopus)

Abstrakti

We introduce a new usability inspection method called HED (heuristic evaluation during demonstrations) for measuring and comparing usability of competing complex IT systems in public procurement. The method presented enhances traditional heuristic evaluation to include the use context, comprehensive view of the system, and reveals missing functionality by using user scenarios and demonstrations. HED also quantifies the results in a comparable way. We present findings from a real-life validation of the method in a large-scale procurement project of a healthcare and social welfare information system. We analyze and compare the performance of HED to other usability evaluation methods used in procurement. Based on the analysis HED can be used to evaluate the level of usability of an IT system during procurement correctly, comprehensively and efficiently.
AlkuperäiskieliEnglanti
OtsikkoProceedings of the 2016 CHI Conference on Human Factors in Computing Systems
KustantajaACM
Sivut4129-4141
Sivumäärä13
ISBN (painettu)978-1-4503-3362-7
DOI - pysyväislinkit
TilaJulkaistu - toukokuuta 2016
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaACM SIGCHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS - Colorado Convention Center, Denver, Yhdysvallat
Kesto: 6 toukokuuta 201711 toukokuuta 2017
Konferenssinumero: 35
https://chi2017.acm.org/

Conference

ConferenceACM SIGCHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS
LyhennettäACM CHI
Maa/AlueYhdysvallat
KaupunkiDenver
Ajanjakso06/05/201711/05/2017
www-osoite

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