User Perspectives on Emerging Mobility Services: Ex Post Analysis of Kutsuplus Pilot

Christoffer Weckström, Waqar Ullah, Milos N. Mladenovic, John D. Nelson, Moshe Givoni

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionProfessional


Kutsuplus was a novel, flexible micro transit service (FMTS) operating in the urban parts of Helsinki during 2012 to 2015. The service included a range of new technological development, ranging from routing algorithm to marketing and user interface. However, at the end of 2015, the service ended due to budgetary constraints. In the context of service discontinuation, and the lack of in-depth understanding of user perspectives about urban FMTS, this paper aims to uncover the perspectives of the actual (non)-users of the system. The methodological approach bases on a questionnaire, with mapping capabilities enabling collection of georeferenced data. The results show that Kutsuplus users had a range of socio-economic and travel behavior features. In addition, the results include detailed analysis of stated trip characteristics.
Furthermore, the results include qualitative analysis of respondents’ opinions and recommendations about positive and lacking FMTS features. The paper ends with a summary of positive Kutsuplus features, followed by the discussion of aspects for future deployment, including end-user and service area analysis, marketing strategy, and service usability. Finally, the paper provides recommendations for further research on FMTS.
OtsikkoICOMAAS 2017 Proceedings
KustantajaTampere University of Technology
TilaJulkaistu - 2017
OKM-julkaisutyyppiD3 Ammatillisen konferenssin julkaisusarja
TapahtumaInternational Conference on Mobility as a Service - Tampere, Suomi
Kesto: 28 marraskuuta 201729 marraskuuta 2017
Konferenssinumero: 1


ConferenceInternational Conference on Mobility as a Service

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  • Siteeraa tätä

    Weckström, C., Ullah, W., Mladenovic, M. N., Nelson, J. D., & Givoni, M. (2017). User Perspectives on Emerging Mobility Services: Ex Post Analysis of Kutsuplus Pilot. teoksessa ICOMAAS 2017 Proceedings (Sivut 60-81). Tampere University of Technology.