Unexpected Problems Associated with the Federated IT Governance Structure in Robotic Process Automation (RPA) Deployment

Aleksandre Asatiani, Teemu Kämäräinen, Esko Penttinen

Tutkimustuotos: KirjaCommissioned reportProfessional

Abstrakti

We investigate the federated IT governance structure in RPA deployment. Due to the inherent nature of RPA being an exemplary instantiation of lightweight IT, federated governance structure (avoiding fully centralized or fully decentralized modes) is arguably a viable option for governance. However, our case study in Telco with numerous RPA implementations reveals some unexpected problems associated with the federated governance structure. These problems emerge from difficulties in reusing the RPA components and elements across business units as well from difficulties in striking the right balance between centralization and local needs. Our study contributes to the literature on lightweight IT and IT governance by critically assessing the benefits and drawbacks associated with one specific mode (federated) of governing lightweight IT (RPA).
AlkuperäiskieliEnglanti
KustantajaAalto University
Sivumäärä22
ISBN (elektroninen)978-952-60-8698-9
TilaJulkaistu - 2019
OKM-julkaisutyyppiD4 Julkaistut kehitykset tai tutkimusraportit tai tutkimukset

Julkaisusarja

NimiAalto University publication series BUSINESS + ECONOMY
KustantajaAalto University
Numero2
Vuosikerta2019
ISSN (elektroninen)1799-4829

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