Abstrakti

[Motivation] Artificial intelligence (AI) creates many opportunities for public institutions, but the unethical use of AI in public services can reduce citizens’ trust. [Question] The aim of this study was to identify what kind of requirements citizens have for trustworthy AI services in the public sector. The study included 21 interviews and a design workshop of four public AI services. [Results] The main finding was that all the participants wanted public AI services to be transparent. This transparency requirement covers a number of questions that trustworthy AI services must answer, such as about their purposes. The participants also asked about the data used in AI services and from what sources the data were collected. They pointed out that AI must provide easy-to-understand explanations. We also distinguished two other important requirements: controlling personal data usage and involving humans in AI services. [Contribution] For practitioners, the paper provides a list of questions that trustworthy public AI services should answer. For the research community, it illuminates the transparency requirement of AI systems from the perspective of citizens.
AlkuperäiskieliEnglanti
OtsikkoRequirements Engineering
AlaotsikkoFoundation for Software Quality - 27th International Working Conference, REFSQ 2021, Proceedings
ToimittajatFabiano Dalpiaz, Paola Spoletini
Sivut99–115
Sivumäärä17
ISBN (elektroninen)978-3-030-73128-1
DOI - pysyväislinkit
TilaJulkaistu - 2021
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaInternational Working Conference on Requirements Engineering: Foundation for Software Quality - Essen, Saksa
Kesto: 12 huhtikuuta 202115 huhtikuuta 2021
Konferenssinumero: 27

Julkaisusarja

NimiLecture Notes in Computer Science
KustantajaSpringer
Vuosikerta12685
ISSN (painettu)0302-9743
ISSN (elektroninen)1611-3349

Conference

ConferenceInternational Working Conference on Requirements Engineering
LyhennettäREFSQ
Maa/AlueSaksa
KaupunkiEssen
Ajanjakso12/04/202115/04/2021

Sormenjälki

Sukella tutkimusaiheisiin 'Trustworthy AI Services in the Public Sector: What Are Citizens Saying About It?'. Ne muodostavat yhdessä ainutlaatuisen sormenjäljen.

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