The Role of Design Concepts in the Development of Digitalized Industrial Services

Janne Pekkala*, Salu Ylirisku

*Tämän työn vastaava kirjoittaja

Tutkimustuotos: LehtiartikkeliConference articleScientificvertaisarvioitu

93 Lataukset (Pure)


B-to-B industrial manufacturing organisations are moving the focus from designing products to services. This transition challenges the management of innovating, which is increasingly collaborative and networked. Organisations need to be able to tackle the related uncertainty in order to prepare, secure, and plan their use of resources. Design concepts are known to have various beneficial roles in product and service development in various development contexts. In this article we study how design concepts were utilised within, and between, three development projects in a Finnish company in the context of B-to-B industrial manufacturing. Eight roles for design concepts are identified in the 11-month study, and these are presented as stories concretising how design concepts functioned. Design concepts were utilised in 1) anticipating future, 2) implementing design, 3) training, 4) engaging in dialogue, 5) setting goals, 6) establishing vocabulary in organisation, 7) planning and securing resources, and 8) linking projects.

JulkaisuDesign Journal
DOI - pysyväislinkit
TilaJulkaistu - 2017
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaInternational European Academy of Design Conference - Sapienza University of Rome, Rome, Italia
Kesto: 12 huhtikuuta 201714 huhtikuuta 2017
Konferenssinumero: 12

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