@techreport{5d726bf68a554bfab60fddb4ff09fa65,
title = "The road to excellence An international benchmarking project between national road administrations",
keywords = "benchmarking, customer satisfaction measurement, environmental efficiency, quality, winter services, benchmarking, customer satisfaction measurement, environmental efficiency, quality, winter services, benchmarking, customer satisfaction measurement, environmental efficiency, quality, winter services",
author = "Eva Lodenius and Pekka Pakkala and Antti Talvitie",
year = "2010",
language = "English",
isbn = "978-91-7467-048-6",
pages = "150",
type = "WorkingPaper",
}