The emotional benefits and performance costs of building a psychologically safe language climate in MNCs

Niina Nurmi, Johanna Koroma

Tutkimustuotos: LehtiartikkeliArticleScientificvertaisarvioitu

212 Lataukset (Pure)

Abstrakti

How employees cope with the requirement to work in a foreign language has received little scholarly attention. To narrow this gap, we conducted an ethnographic study at KONE and NOKIA, companies using English as a lingua franca. Results indicate that employees who are non-native lingua franca speakers may cope collectively with the language demands by building a psychologically safe language climate. Although benefitting them emotionally, psychologically safe language climate may simplify the lingua franca and, in turn, decrease innovative performance. Our findings contribute to research on language-coping mechanisms and psychological safety in adding language as a potential barrier to innovativeness.
AlkuperäiskieliEnglanti
Artikkeli101093
Sivumäärä15
JulkaisuJournal of World Business
Vuosikerta55
Numero4
Varhainen verkossa julkaisun päivämäärä13 huhtik. 2020
DOI - pysyväislinkit
TilaJulkaistu - 4 kesäk. 2020
OKM-julkaisutyyppiA1 Julkaistu artikkeli, soviteltu

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