@inproceedings{c1aa69edf415455fa5cf6832ae91f367,
title = "Temporal quality configurations in a business relationship: a longitudinal case study of a customer and a telecommunications service provider",
author = "Pekka Tuominen and Mika Kortelainen",
year = "2003",
language = "English",
isbn = "8270425761",
editor = "R. Fiocca and C.J. Hatteland and Juon, \{I. et al.\}",
booktitle = "IMP 19th Conference, Lugano, Switzerland, 4-6 September, 2003",
publisher = "BI Norwegian School of Management",
address = "Norway",
}