@inproceedings{e435eebc95c840d3b76245aa41e367a7,
title = "Sweden{\textquoteright}s “The Road to Excellence” International Benchmarking Study of Customer Satisfaction for Winter Services and Pavements",
keywords = "benchmarking, customer satisfaction measurement, environmental efficiency, quality, winter road maintenance services, benchmarking, customer satisfaction measurement, environmental efficiency, quality, winter road maintenance services, benchmarking, customer satisfaction measurement, environmental efficiency, quality, winter road maintenance services",
author = "Pekka Pakkala and Jan Olander and Arne Johansson and Eva Lodenius and Antti Talvitie",
note = "VK: T20701",
year = "2011",
language = "English",
pages = "12",
booktitle = "Transportation Research Board, 90th Annual Meeting, Washington, D.C., January 23-27, 2011.",
publisher = "Transportation Research Board (TRB)",
address = "United States",
}