@inproceedings{0d7491b617ed40839cba5aeedfa83fea,
title = "Supporting Empathy in Business Process Simulation with Scenarios",
keywords = "Design, Experimentation, Human Factors., Management, Design, Experimentation, Human Factors., Management, Design, Experimentation, Human Factors., Management",
author = "Anna Salmi and Juha Kronqvist and P{\"a}ivi P{\"o}yry-Lassila",
year = "2010",
language = "English",
isbn = "978-1-4503-0011-7",
pages = "237--241",
booktitle = "14th MindTrek Conference and the International Academic Conference MindTrek - Envisioning Future Media Environments, Tampere, 6.-8.10.2010",
publisher = "ACM",
address = "United States",
}