Socio-cognitive perspectives on IT-enabled change in organizations

Mikko Valorinta

Socio-cognitive perspectives on IT-enabled change in organizations

Julkaisun otsikon käännös: Sosio-kognitiivisia näkökulmia tietotekniikan mahdollistamaan organisaatiomuutokseen

Mikko Valorinta

Tuotantotalouden laitos

Tutkimustuotos: Doctoral Thesis › Collection of Articles

Abstrakti

Väitöskirja tarkastelee tietotekniikan kehittymistä organisaatioissa sosio-kognitiivisesta näkökulmasta. Tietotekniikan ja organisaatioiden muutosta käsitellään analysoimalla yksilö- ja ryhmätason prosesseja, joita organisaatiot tarvitsevat tiedon käsittelyyn sekä muutosten toteuttamiseen. Väitöskirja tarkastelee kahta tutkimuskysymystä: (1) miksi organisaatioilla on vaikeuksia tietotekniikan mahdollistamien muutosten toteuttamisessa? sekä (2) miten organisaatiot voivat edesauttaa tietotekniikan mahdollistamien muutosten toteuttamista? Väitöskirja käsittelee historiallisten, laadullisten sekä kvantitatiivisten tutkimusmenetelmien avulla tietotekniikan koko elinkaarta organisaatioissa. Väitöskirja koostuu johdanto-osuudesta ja neljästä erillisestä tutkimuksesta. Ensimmäisessä tutkimuksessa analysoidaan tietoinen läsnäolo -käsitteen (mindfulness) avulla organisaatioiden kognitiivista inertiaa ja tekno-sosiaalisia muutosprosesseja. Toinen tutkimus tarkastelee, miten teknologian ja organisaation valtasuhteiden polkuriippuvuudet kietoutuvat toisiinsa. Kolmas artikkeli keskittyy tietotekniikan ja tietotekniikan johtamisen merkitykseen organisaation yhdensuuntaisuuden ja toiminnan kehittämisessä. Neljäs artikkeli on historiallinen tutkimus, jossa arvioidaan pitkittäistutkimuksen avulla tietotekniikan kehittymistä ja tekno-sosiaalista muutosta kaupan alalla. Väitöskirjan teoreettinen kontribuutio sosio-tekniseen ja sosio-kognitiiviseen näkökulmaan on niiden keskeisten organisatoristen prosessien tunnistaminen, joiden myötävaikutuksella tietotekniikan mahdollistama muutos organisaatiossa toteutuu. Työn keskeinen väitös on, että sosio-kognitiivisesta näkökulmasta tietotekniikan mahdollistamaa organisatorista muutosta voidaan ymmärtää kolmen organisatorisen prosessin avulla. Nämä prosessit ovat käsittäminen, sitoutuminen, sekä koordinointi. Käsittäminen viittaa tietoisuuteen sekä kykyyn havaita ja ymmärtää tietotekniikan tarjoamia mahdollisuuksia. Organisaation sisäiset valtasuhteet sekä henkilökohtaiset motiivit puolestaan vaikuttavat päätöksentekoon sekä siihen, miten eri toimijat sitoutuvat muutoksen läpivientiin. Tietotekniikan mahdollistamat muutokset myös ylittävät tyypillisesti organisaation raja-aitoja ja edellyttävät muutoksen koordinointia yli yksikkörajojen. Käsittäminen, sitoutuminen, sekä koordinointi vaikuttavat läpi teknologian ja järjestelmien elinkaaren ja ovat osaksi päällekkäisiä prosesseja. Päätöksentekijöiden ymmärrys tietotekniikan mahdollistamista muutoksista edesauttaa päätöksentekijöiden sitoutumista muutokseen. Laaja sitoutuminen puolestaan tukee muutoksen läpivientiä sekä koordinointia yli organisaatioyksiköiden.

Julkaisun otsikon käännös	Sosio-kognitiivisia näkökulmia tietotekniikan mahdollistamaan organisaatiomuutokseen
Alkuperäiskieli	Englanti
Pätevyys	Tohtorintutkinto
Myöntävä instituutio	Aalto-yliopisto
Valvoja/neuvonantaja	Lamberg, Juha-Antti, Vastuuprofessori Schildt, Henri, Ohjaaja
Kustantaja	Aalto University
Painoksen ISBN	978-952-60-4578-8
Sähköinen ISBN	978-952-60-4579-5
Tila	Julkaistu - 2012
OKM-julkaisutyyppi	G5 Artikkeliväitöskirja

Tutkimusalat

tietotekniikka
organisatorinen muutos
sosiokognitiivinen näkökulma
tietotekniikan johtaminen
mindfulness
kaupan ala

Pääsy asiakirjaan

http://urn.fi/URN:ISBN:978-952-60-4579-5

Siteeraa tätä

@phdthesis{5ab7a5dd911449cfb59a4d18f8320ad0,

title = "Socio-cognitive perspectives on IT-enabled change in organizations",

abstract = "This dissertation examines the long-term evolution of information technology (IT) in organizations from a socio-cognitive perspective. The socio-cognitive perspective on IT-enabled change analyzes the individual and collective processes that are required to process information and to carry through concerted commitments in the organization. Specifically, this study addresses two questions related to the adoption of IT in organizations: (1) {"}Why organizations have difficulty bringing about IT-enabled change?{"}, and (2) {"}How can organizations nurture IT-enabled change?{"} The dissertation is composed of an introduction and four individual studies. In the first paper, the concept of mindfulness is applied to analyze cognitive inertia and techno-social change processes in organizations. The second paper examines how the path dependencies of technology and power relations interrelate. The third paper explores the role of IT and IT management in the organizational search for improved organizational alignment. Finally, an historical study on the evolution of IT in retail industry provides a long term perspective on techno-social change. Using historical, quantitative, and qualitative research designs, the studies address the entire lifecycle of IT in organizations. The dissertation contributes to the existing literature on socio-technical and socio-cognitive change by identifying the organizational processes that construct IT-enabled change in organizations. The study argues that from a socio-cognitive perspective IT-enabled change in an organization can be explored through three organizational processes: comprehension, building commitment, and coordination. The process of comprehension refers to awareness and understanding of the opportunities provided by IT. In addition to comprehension, IT-enabled change is conditioned by an organizational commitment to act. Making decisions and building commitment on IT-initiatives is associated with personal interests and political concerns. Finally, IT-enabled change also commonly cross functional boundaries and call for a coordinated effort and alignment between organizational professions and units. The three processes of comprehension, building commitment, and coordination occur throughout the technological lifecycle and are partly overlapping. The better comprehension organizational actors have of the opportunities provided by IT, the more likely they are to make decisions and build joint alignment for the change initiative. Strong organizational commitment again enables effective cross-functional coordination for the change effort.",

keywords = "information technology, organizational change, socio-cognitive perspective, IT alignment, mindfulness, retail, tietotekniikka, organisatorinen muutos, sosiokognitiivinen n{\"a}k{\"o}kulma, tietotekniikan johtaminen, mindfulness, kaupan ala, information technology, organizational change, socio-cognitive perspective, IT alignment, mindfulness, retail",

author = "Mikko Valorinta",

year = "2012",

language = "English",

isbn = "978-952-60-4578-8",

series = "Aalto University publication series DOCTORAL DISSERTATIONS",

publisher = "Aalto University",

number = "41",

address = "Finland",

school = "Aalto University",

}

TY - BOOK

T1 - Socio-cognitive perspectives on IT-enabled change in organizations

AU - Valorinta, Mikko

PY - 2012

Y1 - 2012

N2 - This dissertation examines the long-term evolution of information technology (IT) in organizations from a socio-cognitive perspective. The socio-cognitive perspective on IT-enabled change analyzes the individual and collective processes that are required to process information and to carry through concerted commitments in the organization. Specifically, this study addresses two questions related to the adoption of IT in organizations: (1) "Why organizations have difficulty bringing about IT-enabled change?", and (2) "How can organizations nurture IT-enabled change?" The dissertation is composed of an introduction and four individual studies. In the first paper, the concept of mindfulness is applied to analyze cognitive inertia and techno-social change processes in organizations. The second paper examines how the path dependencies of technology and power relations interrelate. The third paper explores the role of IT and IT management in the organizational search for improved organizational alignment. Finally, an historical study on the evolution of IT in retail industry provides a long term perspective on techno-social change. Using historical, quantitative, and qualitative research designs, the studies address the entire lifecycle of IT in organizations. The dissertation contributes to the existing literature on socio-technical and socio-cognitive change by identifying the organizational processes that construct IT-enabled change in organizations. The study argues that from a socio-cognitive perspective IT-enabled change in an organization can be explored through three organizational processes: comprehension, building commitment, and coordination. The process of comprehension refers to awareness and understanding of the opportunities provided by IT. In addition to comprehension, IT-enabled change is conditioned by an organizational commitment to act. Making decisions and building commitment on IT-initiatives is associated with personal interests and political concerns. Finally, IT-enabled change also commonly cross functional boundaries and call for a coordinated effort and alignment between organizational professions and units. The three processes of comprehension, building commitment, and coordination occur throughout the technological lifecycle and are partly overlapping. The better comprehension organizational actors have of the opportunities provided by IT, the more likely they are to make decisions and build joint alignment for the change initiative. Strong organizational commitment again enables effective cross-functional coordination for the change effort.

AB - This dissertation examines the long-term evolution of information technology (IT) in organizations from a socio-cognitive perspective. The socio-cognitive perspective on IT-enabled change analyzes the individual and collective processes that are required to process information and to carry through concerted commitments in the organization. Specifically, this study addresses two questions related to the adoption of IT in organizations: (1) "Why organizations have difficulty bringing about IT-enabled change?", and (2) "How can organizations nurture IT-enabled change?" The dissertation is composed of an introduction and four individual studies. In the first paper, the concept of mindfulness is applied to analyze cognitive inertia and techno-social change processes in organizations. The second paper examines how the path dependencies of technology and power relations interrelate. The third paper explores the role of IT and IT management in the organizational search for improved organizational alignment. Finally, an historical study on the evolution of IT in retail industry provides a long term perspective on techno-social change. Using historical, quantitative, and qualitative research designs, the studies address the entire lifecycle of IT in organizations. The dissertation contributes to the existing literature on socio-technical and socio-cognitive change by identifying the organizational processes that construct IT-enabled change in organizations. The study argues that from a socio-cognitive perspective IT-enabled change in an organization can be explored through three organizational processes: comprehension, building commitment, and coordination. The process of comprehension refers to awareness and understanding of the opportunities provided by IT. In addition to comprehension, IT-enabled change is conditioned by an organizational commitment to act. Making decisions and building commitment on IT-initiatives is associated with personal interests and political concerns. Finally, IT-enabled change also commonly cross functional boundaries and call for a coordinated effort and alignment between organizational professions and units. The three processes of comprehension, building commitment, and coordination occur throughout the technological lifecycle and are partly overlapping. The better comprehension organizational actors have of the opportunities provided by IT, the more likely they are to make decisions and build joint alignment for the change initiative. Strong organizational commitment again enables effective cross-functional coordination for the change effort.

KW - information technology

KW - organizational change

KW - socio-cognitive perspective

KW - IT alignment

KW - mindfulness

KW - retail

KW - tietotekniikka

KW - organisatorinen muutos

KW - sosiokognitiivinen näkökulma

KW - tietotekniikan johtaminen

KW - mindfulness

KW - kaupan ala

KW - information technology

KW - organizational change

KW - socio-cognitive perspective

KW - IT alignment

KW - mindfulness

KW - retail

M3 - Doctoral Thesis

SN - 978-952-60-4578-8

T3 - Aalto University publication series DOCTORAL DISSERTATIONS

PB - Aalto University

ER -

Socio-cognitive perspectives on IT-enabled change in organizations

Abstrakti

Tutkimusalat

Pääsy asiakirjaan

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