@inproceedings{29444a14f71a44538f156d3f1f3e398c,
title = "Service innovation as an experience: Differences between employee and customer narratives.",
keywords = "Service innovation, Customer narratives , Employee narratives, Experiences, Service innovation, Customer narratives , Employee narratives, Experiences, Service innovation, Customer narratives , Employee narratives, Experiences",
author = "Anu Helkkula and Marja Toivonen and Mari Holopainen and Minna Autio",
year = "2010",
language = "English",
editor = "\{School of Business\}, Economics and Law, \{University of Gothenburg\}",
booktitle = "XVIIII. International RESER Conference, September 30th-October 2st 2010, Gothenburg, Sweden",
publisher = "University of Gothenburg",
address = "Sweden",
}