Role of middle managers in modular digital transformation: The case of Servu

Risto Paavola, Petri Hallikainen, Amany Elbanna

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

2 Sitaatiot (Scopus)

Abstrakti

In the information systems (IS) literature, there is a gap in understanding the role of middle managers (MMs) in the digital transformation in organizations. IS research has focused on understanding top management and user roles in IT-related transformational change but the role of MMs has rarely been examined. To fill this gap, this paper reports on an open-ended exploration of the influence and contribution of the MMs in the digital transformation of a large Finnish public sector meal production company. Data were collected from a ten-year digital transformation effort in the company. The analysis suggests that MMs play an active role in influencing both top management and end users and importantly shows that the role MMs play differs from one stage to another of the digital transformation of the organisation. The study identifies a three-stage model of modular digital transformation, where MMs acted as implementers and negotiators in the initial core digitalisation stage of digital transformation, as champions in the digital expansion stage, and as shakers and strategists in the shake down and complementary stage. The paper concludes by discussing the implications for theory and highlighting the practical consequences of our results.

AlkuperäiskieliEnglanti
OtsikkoProceedings of the 25th European Conference on Information Systems, ECIS 2017
KustantajaAssociation for Information Systems
Sivut887-903
Sivumäärä17
ISBN (elektroninen)9780991556700
TilaJulkaistu - 1 tammikuuta 2017
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaEuropean Conference on Information Systems - Guimaraes, Portugali
Kesto: 5 kesäkuuta 201710 kesäkuuta 2017
Konferenssinumero: 25

Conference

ConferenceEuropean Conference on Information Systems
LyhennettäECIS
MaaPortugali
KaupunkiGuimaraes
Ajanjakso05/06/201710/06/2017

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  • Siteeraa tätä

    Paavola, R., Hallikainen, P., & Elbanna, A. (2017). Role of middle managers in modular digital transformation: The case of Servu. teoksessa Proceedings of the 25th European Conference on Information Systems, ECIS 2017 (Sivut 887-903). Association for Information Systems. https://aisel.aisnet.org/ecis2017_rp/58/