Robotic Process Automation from the Design-Capital Perspective: Effects on Technical Debt and Digital Options

Lauri Ruha, Tapani Rinta-Kahila, Esko Penttinen

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference article in proceedingsScientificvertaisarvioitu

34 Lataukset (Pure)

Abstrakti

Robotic process automation (RPA) is an instantiation of lightweight automation that allows organizations to automate manual business processes quickly and at low cost without modifying the organization's underlying deep information-systems structures. While RPA endows organizations with digital options (e.g., automation ability, cost savings), its implementation is bound to incur technical debt (i.e., accumulate unwarranted complexity in the IT architecture). The paper reports on an action research study shedding light on how RPA ties in with these two notions of a firm's design capital: digital options and technical debt. Findings indicate that RPA can create digital options through improvements in knowledge reach, knowledge richness, and process richness. These benefits come at the cost of accumulating technical debt which stems from additional technical complexity and maintenance obligations.

AlkuperäiskieliEnglanti
OtsikkoProceedings of the 56th Annual Hawaii International Conference on System Sciences
ToimittajatTung X. Bui
KustantajaHawaii International Conference on System Sciences
Sivut5442-5451
Sivumäärä10
ISBN (elektroninen)978-0-9981331-6-4
TilaJulkaistu - 2023
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
TapahtumaAnnual Hawaii International Conference on System Sciences - Maui, Yhdysvallat
Kesto: 3 tammik. 20236 tammik. 2023
Konferenssinumero: 56

Julkaisusarja

NimiProceedings of the Annual Hawaii International Conference on System Sciences
Vuosikerta2023-January
ISSN (painettu)1530-1605

Conference

ConferenceAnnual Hawaii International Conference on System Sciences
LyhennettäHICSS
Maa/AlueYhdysvallat
KaupunkiMaui
Ajanjakso03/01/202306/01/2023

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