Rebuilding Trust in Cryptocurrency Exchanges after Cyber-attacks

Venkata Marella, Maryam Roshan Kokabha, Jani Merikivi, Virpi Tuunainen

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

616 Lataukset (Pure)

Abstrakti

Cryptocurrency exchanges are subjected to cyber-attacks and cryptocurrencies worth millions of US dollars are lost every year. The value of cryptocurrencies is volatile and the cyber-attacks on the exchanges make them even more volatile. Whenever these cyber-attacks happen, the customers might lose their trust not only on a given exchange but also on cryptocurrencies in general. Hence, the exchanges need to rebuild trust among their current and potential customers after a cyber-attack. In this paper, we present findings from a study on cyber-attacks on seven different exchanges, focusing on how they responded after the cyber-attacks to rebuild customers’ trust. Analyzing the responses of current and potential customers to the trust rebuilding techniques used by the exchanges, we also assessed the efficiency of these techniques.
AlkuperäiskieliEnglanti
OtsikkoProceedings of the 54th Hawaii International Conference on System Sciences
Sivut5636-5646
Sivumäärä10
ISBN (elektroninen)978-0-9981331-4-0
TilaJulkaistu - 5 tammik. 2021
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaAnnual Hawaii International Conference on System Sciences - Virtual, Online, Maui, Yhdysvallat
Kesto: 5 tammik. 20218 tammik. 2021
Konferenssinumero: 54

Conference

ConferenceAnnual Hawaii International Conference on System Sciences
LyhennettäHICSS
Maa/AlueYhdysvallat
KaupunkiMaui
Ajanjakso05/01/202108/01/2021

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