Perspective: the gist of public tender for service design

Seungho Park-Lee, Oscar Person

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

41 Lataukset (Pure)

Abstrakti

Governments around the world are increasingly formalising design as an innovative approach to renew public services. In this development, the capabilities of external service design consultancies often play an important part, which calls for new insights into how public organisations procure the expertise of consultancies and what contributions designers can make to public-sector organisations. In unravelling such insights, we review preliminary data from an ongoing case study of service design procurement practices in Finland. Our initial findings suggest that the types of work service design consultancies carry out for public-sector clients are dictated in part by the requirements set in different procurement practices. Through reviewing real-life cases against the backdrop of extant literature in design, we discern three emergent challenges in existing procurement practices and present opportunities for future research. The implications are relevant for practitioners in design consultancies and public organisations alike in identifying new practices for service design.
AlkuperäiskieliEnglanti
OtsikkoProceedings of DRS 2018
AlaotsikkoCatalyst
ToimittajatCristiano Storni, Keelin Leahy, Muireann McMahon, Peter Lloyd, Erik Bohemia
JulkaisupaikkaLondon
KustantajaDesign Research Society
Sivut3078-3089
Sivumäärä12
Vuosikerta7
ISBN (elektroninen)978-1-912294-22-0
TilaJulkaistu - 2018
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaDesign Research Society International Conference - University of Limerick (UL) and Limerick School of Art and Design (LSAD) , Limerick, Irlanti
Kesto: 25 kesäk. 201828 kesäk. 2018
http://www.drs2018limerick.org/

Julkaisusarja

NimiDRS International Conference Series
ISSN (elektroninen)2398-3132

Conference

ConferenceDesign Research Society International Conference
LyhennettäDRS
Maa/AlueIrlanti
KaupunkiLimerick
Ajanjakso25/06/201828/06/2018
www-osoite

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