@book{b18f8abc3de74543a8fbfb41a593acc6,
title = "Performance Evaluation and Process Interventions - A Method for Business Process Development",
keywords = "business process assessment, organisational development, process modelling, business process assessment, organisational development, process modelling, business process assessment, organisational development, process modelling",
author = "Terho Laakso",
year = "1997",
language = "English",
publisher = "Finnish Academies of Technology",
address = "Finland",
}