@article{66082ddd626047b489ae31ef72d847e0,
title = "Organizing customer-oriented service business in manufacturing",
keywords = "customer knowledge, industrial service, organizing service business, service operations management, customer knowledge, industrial service, organizing service business, service operations management, customer knowledge, industrial service, organizing service business, service operations management",
author = "Turunen, {Taija Tuulia} and Marja Toivonen",
year = "2011",
doi = "10.1007/s12063-011-0047-5",
language = "English",
volume = "4",
pages = "74--84",
journal = "OPERATIONS MANAGEMENT RESEARCH",
issn = "1936-9735",
publisher = "SPRINGER",
number = "1-2",
}