Older Adults' Emotional User Experiences with Digital Health Services

Paula Valkonen; Sari Kujala

doi:10.1007/978-3-031-59080-1_10

Older Adults' Emotional User Experiences with Digital Health Services

Paula Valkonen^*
, Sari Kujala

^*Tämän työn vastaava kirjoittaja

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussa › Conference article in proceedings › Scientific › vertaisarvioitu

4 Sitaatiot (Scopus)

98 Lataukset (Pure)

Abstrakti

Older adults are at risk of being excluded from digital society. They do not always find digital health services appealing, or they may have challenges with them. We investigated older adults´ emotional user experiences with digital health services and aimed to give designers tools to make digital health services more appealing for older adults. We interviewed 16 older adults about their experiences with digital health services. The use of digital health services brought joy and increased self-confidence. On the other hand, older adults had many negative emotional user experiences, including fear of pressing buttons and embarrassment of incompetence. In the future, designers should actively look for solutions that alleviate older adults´ fears and further encourage them to use digital health services. To enable that, proposals are made for designing digital health services.

Alkuperäiskieli	Englanti
Otsikko	Digital Health and Wireless Solutions - 1st Nordic Conference, NCDHWS 2024, Proceedings
Toimittajat	Mariella Särestöniemi, Pantea Keikhosrokiani, Daljeet Singh, Erkki Harjula, Aleksei Tiulpin, Miia Jansson, Minna Isomursu, Simo Saarakkala, Jarmo Reponen, Mark van Gils
Julkaisupaikka	Cham
Kustantaja	Springer
Sivut	131-146
Sivumäärä	16
ISBN (elektroninen)	978-3-031-59080-1
ISBN (painettu)	978-3-031-59079-5
DOI - pysyväislinkit	https://doi.org/10.1007/978-3-031-59080-1_10
Tila	Julkaistu - 2024
OKM-julkaisutyyppi	A4 Artikkeli konferenssijulkaisussa
Tapahtuma	Nordic Conference on Digital Health and Wireless Solutions - Oulu, Suomi Kesto: 7 toukok. 2024 → 8 toukok. 2024 Konferenssinumero: 1

Julkaisusarja

Nimi	Communications in Computer and Information Science
Kustantaja	Springer
Vuosikerta	2083 CCIS
ISSN (painettu)	1865-0929
ISSN (elektroninen)	1865-0937

Conference

Conference	Nordic Conference on Digital Health and Wireless Solutions
Lyhennettä	NCDHWS
Maa/Alue	Suomi
Kaupunki	Oulu
Ajanjakso	07/05/2024 → 08/05/2024

Rahoitus

The work was supported by the Strategic Research Council at the Academy of Finland (grants 352501 and 352503), and NordForsk (project 100477). The study protocol was reviewed and approved by the Ethical Review Board of Aalto University. We would like to thank co-researchers from the DigiIN, DigiCOVID, and NORDeHEALTH projects for their help with research arrangements.

Pääsy asiakirjaan

10.1007/978-3-031-59080-1_10Lisenssi: CC BY

Older Adults´ Emotional User Experiences with Digital Health ServicesFinal published version, 574 KBLisenssi: CC BY

Muut tiedostot ja linkit

Linkki julkaisuun Scopuksessa

Towards socially inclusive digital society: transforming service culture (DigiIN)
Kujala, S. (Vastuullinen johtaja), Simola, S. (Projektin jäsen), Hallonbacka, M. (Projektin jäsen), Ghorbanian Zolbin, M. (Projektin jäsen), Simola, S. (Projektin jäsen), Hörhammer, I. (Projektin jäsen) & Valkonen, P. (Projektin jäsen)
01/09/2022 → 31/08/2025
Projekti: RCF SRC (STN)
NORDeHEALTH: Nordic eHealth for Patients: Benchmarking and Developing for the Future
Kujala, S. (Vastuullinen johtaja), Simola, S. (Projektin jäsen), Valkonen, P. (Projektin jäsen), Simola, S. (Projektin jäsen), Hörhammer, I. (Projektin jäsen) & Ghorbanian Zolbin, M. (Projektin jäsen)
01/01/2021 → 31/12/2023
Projekti: RCF Other

Siteeraa tätä

Valkonen, P., & Kujala, S. (2024). Older Adults' Emotional User Experiences with Digital Health Services. teoksessa M. Särestöniemi, P. Keikhosrokiani, D. Singh, E. Harjula, A. Tiulpin, M. Jansson, M. Isomursu, S. Saarakkala, J. Reponen, & M. van Gils (Toimittajat), Digital Health and Wireless Solutions - 1st Nordic Conference, NCDHWS 2024, Proceedings (Sivut 131-146). (Communications in Computer and Information Science; Vuosikerta 2083 CCIS). Springer. https://doi.org/10.1007/978-3-031-59080-1_10

Valkonen, Paula ; Kujala, Sari. / Older Adults' Emotional User Experiences with Digital Health Services. Digital Health and Wireless Solutions - 1st Nordic Conference, NCDHWS 2024, Proceedings. Toimittaja / Mariella Särestöniemi ; Pantea Keikhosrokiani ; Daljeet Singh ; Erkki Harjula ; Aleksei Tiulpin ; Miia Jansson ; Minna Isomursu ; Simo Saarakkala ; Jarmo Reponen ; Mark van Gils. Cham : Springer, 2024. Sivut 131-146 (Communications in Computer and Information Science).

@inproceedings{2ad707dbb4eb466b9ff1a87ce1806432,

title = "Older Adults' Emotional User Experiences with Digital Health Services",

abstract = "Older adults are at risk of being excluded from digital society. They do not always find digital health services appealing, or they may have challenges with them. We investigated older adults´ emotional user experiences with digital health services and aimed to give designers tools to make digital health services more appealing for older adults. We interviewed 16 older adults about their experiences with digital health services. The use of digital health services brought joy and increased self-confidence. On the other hand, older adults had many negative emotional user experiences, including fear of pressing buttons and embarrassment of incompetence. In the future, designers should actively look for solutions that alleviate older adults´ fears and further encourage them to use digital health services. To enable that, proposals are made for designing digital health services.",

keywords = "Emotional User Experiences, Older Adults, Positive Computing, Positive Design",

author = "Paula Valkonen and Sari Kujala",

note = "Publisher Copyright: {\textcopyright} The Author(s) 2024.; Nordic Conference on Digital Health and Wireless Solutions, NCDHWS ; Conference date: 07-05-2024 Through 08-05-2024",

year = "2024",

doi = "10.1007/978-3-031-59080-1\_10",

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isbn = "978-3-031-59079-5",

series = "Communications in Computer and Information Science",

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editor = "Mariella S{\"a}rest{\"o}niemi and Pantea Keikhosrokiani and Daljeet Singh and Erkki Harjula and Aleksei Tiulpin and Miia Jansson and Minna Isomursu and Simo Saarakkala and Jarmo Reponen and \{van Gils\}, Mark",

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Valkonen, P & Kujala, S 2024, Older Adults' Emotional User Experiences with Digital Health Services. julkaisussa M Särestöniemi, P Keikhosrokiani, D Singh, E Harjula, A Tiulpin, M Jansson, M Isomursu, S Saarakkala, J Reponen & M van Gils (toim), Digital Health and Wireless Solutions - 1st Nordic Conference, NCDHWS 2024, Proceedings. Communications in Computer and Information Science, Vuosikerta 2083 CCIS, Springer, Cham, Sivut 131-146, Nordic Conference on Digital Health and Wireless Solutions, Oulu, Suomi, 07/05/2024. https://doi.org/10.1007/978-3-031-59080-1_10

Older Adults' Emotional User Experiences with Digital Health Services. / Valkonen, Paula; Kujala, Sari.
Digital Health and Wireless Solutions - 1st Nordic Conference, NCDHWS 2024, Proceedings. toim. / Mariella Särestöniemi; Pantea Keikhosrokiani; Daljeet Singh; Erkki Harjula; Aleksei Tiulpin; Miia Jansson; Minna Isomursu; Simo Saarakkala; Jarmo Reponen; Mark van Gils. Cham: Springer, 2024. s. 131-146 (Communications in Computer and Information Science; Vuosikerta 2083 CCIS).

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussa › Conference article in proceedings › Scientific › vertaisarvioitu

TY - GEN

T1 - Older Adults' Emotional User Experiences with Digital Health Services

AU - Valkonen, Paula

AU - Kujala, Sari

N1 - Conference code: 1

PY - 2024

Y1 - 2024

N2 - Older adults are at risk of being excluded from digital society. They do not always find digital health services appealing, or they may have challenges with them. We investigated older adults´ emotional user experiences with digital health services and aimed to give designers tools to make digital health services more appealing for older adults. We interviewed 16 older adults about their experiences with digital health services. The use of digital health services brought joy and increased self-confidence. On the other hand, older adults had many negative emotional user experiences, including fear of pressing buttons and embarrassment of incompetence. In the future, designers should actively look for solutions that alleviate older adults´ fears and further encourage them to use digital health services. To enable that, proposals are made for designing digital health services.

AB - Older adults are at risk of being excluded from digital society. They do not always find digital health services appealing, or they may have challenges with them. We investigated older adults´ emotional user experiences with digital health services and aimed to give designers tools to make digital health services more appealing for older adults. We interviewed 16 older adults about their experiences with digital health services. The use of digital health services brought joy and increased self-confidence. On the other hand, older adults had many negative emotional user experiences, including fear of pressing buttons and embarrassment of incompetence. In the future, designers should actively look for solutions that alleviate older adults´ fears and further encourage them to use digital health services. To enable that, proposals are made for designing digital health services.

KW - Emotional User Experiences

KW - Older Adults

KW - Positive Computing

KW - Positive Design

UR - https://www.scopus.com/pages/publications/85193283517

U2 - 10.1007/978-3-031-59080-1_10

DO - 10.1007/978-3-031-59080-1_10

M3 - Conference article in proceedings

AN - SCOPUS:85193283517

SN - 978-3-031-59079-5

T3 - Communications in Computer and Information Science

SP - 131

EP - 146

BT - Digital Health and Wireless Solutions - 1st Nordic Conference, NCDHWS 2024, Proceedings

A2 - Särestöniemi, Mariella

A2 - Keikhosrokiani, Pantea

A2 - Singh, Daljeet

A2 - Harjula, Erkki

A2 - Tiulpin, Aleksei

A2 - Jansson, Miia

A2 - Isomursu, Minna

A2 - Saarakkala, Simo

A2 - Reponen, Jarmo

A2 - van Gils, Mark

PB - Springer

CY - Cham

T2 - Nordic Conference on Digital Health and Wireless Solutions

Y2 - 7 May 2024 through 8 May 2024

ER -

Valkonen P, Kujala S. Older Adults' Emotional User Experiences with Digital Health Services. julkaisussa Särestöniemi M, Keikhosrokiani P, Singh D, Harjula E, Tiulpin A, Jansson M, Isomursu M, Saarakkala S, Reponen J, van Gils M, toimittajat, Digital Health and Wireless Solutions - 1st Nordic Conference, NCDHWS 2024, Proceedings. Cham: Springer. 2024. s. 131-146. (Communications in Computer and Information Science). doi: 10.1007/978-3-031-59080-1_10

Older Adults' Emotional User Experiences with Digital Health Services

Abstrakti

Julkaisusarja

Conference

Rahoitus

Pääsy asiakirjaan

Muut tiedostot ja linkit

Sormenjälki

Projektit

Towards socially inclusive digital society: transforming service culture (DigiIN)

NORDeHEALTH: Nordic eHealth for Patients: Benchmarking and Developing for the Future

Siteeraa tätä