No Gain without Pain: Feelings and Emotional Practices in an Information System Project

Riitta Hekkala, Liisa von Hellens, MIchael Newman

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference article in proceedingsScientificvertaisarvioitu

201 Lataukset (Pure)

Abstrakti

This paper discusses an interpretive case study on feelings and emotions in an information systems (IS) project focusing on the subsequent emotional practices adopted by the IS project members. We analyzed the data from interviews with fourteen IS project members. The analysis revealed the connection between specific feelings (dissatisfaction, fear, irritation, blame, frustration, feeling of failure) and specific emotional practices in an IS project (using power, criticizing, airing the frustration, seeking support, adjusting situation/ adapting to unwanted situation, using black humor or sarcasm, gossiping, practicing avoidance or withdrawal). We discovered that vastly different emotional practices
can relate to the same basic feeling experienced by IS project members, illuminating the humble origins of the destructive emotional practice that affects
negatively the outcome of an IS project. Our study extends the current understanding of the role of feelings, and how feelings relate to emotional
practices in an IS project.
AlkuperäiskieliEnglanti
OtsikkoProceedings of the 50th Annual Hawaii International Conference on System Sciences
KustantajaIEEE
Sivut5133-5142
ISBN (painettu)9780998133102
DOI - pysyväislinkit
TilaJulkaistu - 2017
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
TapahtumaAnnual Hawaii International Conference on System Sciences - Waikoloa Village, Yhdysvallat
Kesto: 4 tammik. 20177 tammik. 2017
Konferenssinumero: 50
http://hicss.hawaii.edu/

Conference

ConferenceAnnual Hawaii International Conference on System Sciences
LyhennettäHICSS
Maa/AlueYhdysvallat
KaupunkiWaikoloa Village
Ajanjakso04/01/201707/01/2017
www-osoite

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