Modelling structure of customer satisfaction with construction.

Sami Kärnä; Juha-Matti Junnonen; Veli-Matti Sorvala

Modelling structure of customer satisfaction with construction.

Sami Kärnä, Juha-Matti Junnonen, Veli-Matti Sorvala

Tutkimustuotos: Lehtiartikkeli › Article › Scientific › vertaisarvioitu

Alkuperäiskieli	Englanti
Sivut	111-127
Julkaisu	Journal of Facilities Management
Vuosikerta	7
Numero	2
Tila	Julkaistu - 2009
OKM-julkaisutyyppi	A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä

Tutkimusalat

construction industry
customer relations
customer satisfaction
customer services quality
performance measures

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http://www.emeraldinsight.com/Insight/viewContentItem.do;jsessionid=76DAAF3E5B0B8E1B6FEB2D081B97C469?contentType=Article&contentId=1786511

Siteeraa tätä

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AU - Kärnä, Sami

AU - Junnonen, Juha-Matti

AU - Sorvala, Veli-Matti

PY - 2009

Y1 - 2009

KW - construction industry

KW - customer relations

KW - customer satisfaction

KW - customer services quality

KW - performance measures

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KW - customer relations

KW - customer satisfaction

KW - customer services quality

KW - performance measures

KW - construction industry

KW - customer relations

KW - customer satisfaction

KW - customer services quality

KW - performance measures

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JO - Journal of Facilities Management

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