Modeling bus travel experience to guide the design of digital services for the bus context

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussavertaisarvioitu

Standard

Modeling bus travel experience to guide the design of digital services for the bus context. / Hildén, Elina; Väänänen, Kaisa; Syrman, Simo.

Mindtrek 2018 - Proceedings of the 22nd International Academic Mindtrek Conference. 2018. s. 143-152.

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussavertaisarvioitu

Harvard

Hildén, E, Väänänen, K & Syrman, S 2018, Modeling bus travel experience to guide the design of digital services for the bus context. julkaisussa Mindtrek 2018 - Proceedings of the 22nd International Academic Mindtrek Conference. Sivut 143-152, Tampere, Suomi, 10/10/2018. https://doi.org/10.1145/3275116.3275120

APA

Hildén, E., Väänänen, K., & Syrman, S. (2018). Modeling bus travel experience to guide the design of digital services for the bus context. teoksessa Mindtrek 2018 - Proceedings of the 22nd International Academic Mindtrek Conference (Sivut 143-152) https://doi.org/10.1145/3275116.3275120

Vancouver

Hildén E, Väänänen K, Syrman S. Modeling bus travel experience to guide the design of digital services for the bus context. julkaisussa Mindtrek 2018 - Proceedings of the 22nd International Academic Mindtrek Conference. 2018. s. 143-152 https://doi.org/10.1145/3275116.3275120

Author

Hildén, Elina ; Väänänen, Kaisa ; Syrman, Simo. / Modeling bus travel experience to guide the design of digital services for the bus context. Mindtrek 2018 - Proceedings of the 22nd International Academic Mindtrek Conference. 2018. Sivut 143-152

Bibtex - Lataa

@inproceedings{2ae40fbb864a429185926804db7ab9eb,
title = "Modeling bus travel experience to guide the design of digital services for the bus context",
abstract = "To make public transportation more attractive, it is important to design for pleasurable travel experience. Intra-city bus transportation has broad potential for utilisation of novel digital services beyond travel information. To enhance the travel experience of buses, services should be developed focusing on positive user experience. The aim of this study was to investigate the elements of bus travel experience and associated passenger needs. This paper presents the findings of a three-week qualitative field study with ten regular bus passengers. Derived from the findings, we present Bus Travel Experience Model and related passenger experiences and needs, with an emphasis on digital services. The model is based on the central user experience elements: the passenger – user, the bus – context, and the system, including both the public transportation system and the system of mobile services. The model can provide guidance for design and evaluation of future digital bus traveling services.",
keywords = "Bus Travel Experience Model, Digital services, Intra-city buses, User experience",
author = "Elina Hild{\'e}n and Kaisa V{\"a}{\"a}n{\"a}nen and Simo Syrman",
year = "2018",
month = "10",
day = "10",
doi = "10.1145/3275116.3275120",
language = "English",
pages = "143--152",
booktitle = "Mindtrek 2018 - Proceedings of the 22nd International Academic Mindtrek Conference",

}

RIS - Lataa

TY - GEN

T1 - Modeling bus travel experience to guide the design of digital services for the bus context

AU - Hildén, Elina

AU - Väänänen, Kaisa

AU - Syrman, Simo

PY - 2018/10/10

Y1 - 2018/10/10

N2 - To make public transportation more attractive, it is important to design for pleasurable travel experience. Intra-city bus transportation has broad potential for utilisation of novel digital services beyond travel information. To enhance the travel experience of buses, services should be developed focusing on positive user experience. The aim of this study was to investigate the elements of bus travel experience and associated passenger needs. This paper presents the findings of a three-week qualitative field study with ten regular bus passengers. Derived from the findings, we present Bus Travel Experience Model and related passenger experiences and needs, with an emphasis on digital services. The model is based on the central user experience elements: the passenger – user, the bus – context, and the system, including both the public transportation system and the system of mobile services. The model can provide guidance for design and evaluation of future digital bus traveling services.

AB - To make public transportation more attractive, it is important to design for pleasurable travel experience. Intra-city bus transportation has broad potential for utilisation of novel digital services beyond travel information. To enhance the travel experience of buses, services should be developed focusing on positive user experience. The aim of this study was to investigate the elements of bus travel experience and associated passenger needs. This paper presents the findings of a three-week qualitative field study with ten regular bus passengers. Derived from the findings, we present Bus Travel Experience Model and related passenger experiences and needs, with an emphasis on digital services. The model is based on the central user experience elements: the passenger – user, the bus – context, and the system, including both the public transportation system and the system of mobile services. The model can provide guidance for design and evaluation of future digital bus traveling services.

KW - Bus Travel Experience Model

KW - Digital services

KW - Intra-city buses

KW - User experience

UR - http://www.scopus.com/inward/record.url?scp=85056728660&partnerID=8YFLogxK

U2 - 10.1145/3275116.3275120

DO - 10.1145/3275116.3275120

M3 - Conference contribution

SP - 143

EP - 152

BT - Mindtrek 2018 - Proceedings of the 22nd International Academic Mindtrek Conference

ER -

ID: 30191231