Metaphors in managerial and employee sensemaking in an information systems project

Riitta Hekkala, Mari-Klara Stein, Matti Rossi

Tutkimustuotos: LehtiartikkeliArticleScientificvertaisarvioitu

18 Sitaatiot (Scopus)

Abstrakti

This longitudinal study looks at the metaphors used in a public sector information systems development project from the perspective of cognitive metaphor theory (Lakoff & Johnson,). We examine the use of metaphors by project team members, including representatives of the users, software developers and the managers guiding the project work. The findings indicate that project team members and managers use a rich set of metaphors to make sense of the project and the records management system they are working on. Notably, distinct sets of metaphors are used in different project phases and among the project personnel and management. As the differences in the metaphors also coincide with key events in the trajectory of the project, we contend that metaphors have significant power in sensemaking, influencing action and project outcomes. In particular, we find that in highly ambiguous, knowledge-intensive situations, metaphor use with unclear intentions and purpose hinders learning and creates more chaos than order. From a practical perspective, our study highlights the relevance of metaphor use for project management. We suggest that intentional selection of metaphors by management could be beneficial for many complex information systems projects.
AlkuperäiskieliEnglanti
Sivut142–174
Sivumäärä33
JulkaisuInformation Systems Journal
Vuosikerta28
Numero1
Varhainen verkossa julkaisun päivämäärä29 marrask. 2016
DOI - pysyväislinkit
TilaJulkaistu - tammik. 2018
OKM-julkaisutyyppiA1 Julkaistu artikkeli, soviteltu

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