@inproceedings{050282d66f1c4ae39fde3194d1732019,
title = "Making-do - Illusion of Effective Service processes (Paper 58)",
keywords = "lean management, making-do, REB, service production, waste, lean management, making-do, REB, service production, waste, lean management, making-do, REB, service production, waste",
author = "Tuuli Jylh{\"a} and Heidi Rasila and Auli Karjalainen",
note = "VK: REB; BES",
year = "2014",
language = "English",
isbn = "9788750210696",
pages = "37--45",
editor = "Jensen, {Per Anker}",
booktitle = "Cib Facilieties Management Conference Using Facilities in and Open World - Creating Value for all Stakeholders. Joint CIB W070, W111 and W118 Conferece, Technical University of Denmark, Copenhagen 21-",
publisher = "Polyteknisk Forlag",
address = "Denmark",
}