@inbook{f4618a1da1c64c9387425858c5209e7b,
title = "Long-term customer relations in a project company - the role of customer feedback systems",
keywords = "customer feedback, customer relations, project company, customer feedback, customer relations, project company, customer feedback, customer relations, project company",
author = "M. Jakobsson and E. J{\"a}rvenp{\"a}{\"a}",
year = "1998",
language = "English",
pages = "749--754",
editor = "P. Vink and E.A.P. Konigsveld and S. Dhond",
booktitle = "Human factors in organizational design and management - VI",
publisher = "Elsevier",
address = "Netherlands",
}