Julkisten ICT-hankintojen käyttäjäkeskeisyyden edellytysten kriittinen tarkastelu

Heli Kautonen; Marko Nieminen

Julkisten ICT-hankintojen käyttäjäkeskeisyyden edellytysten kriittinen tarkastelu

Tutkimustuotos: Lehtiartikkeli › Article › Scientific › vertaisarvioitu

Abstrakti

The article, titled a critical look at the prerequisites of user-centred ICT procurements in the public sector, examines the challenges of digitalisation.
It focuses on the requirements of user-centredness in the acquisition of information and communication technology (ICT) in the public sector. Previous research has examined the development of information systems and digital
services through theoretical models of acceptance and success. These models are conceptually linked with the models of user-centred design (UCD). However, user-centric viewpoints do not always thrive in organisations. In this article,
we present qualitative research that explores the social practices of public sector ICT procurement. We analyse the discourse in a set of public tendering notices critically and observe shortcomings in tools, competencies and attitudes
that guide the procurement process. We conclude the article with suggestions towards a more user-centric approach.

Julkaisun otsikon käännös	A Critical Look at the Prerequisites of User-Centred ICT Procurements in the Public Sector
Alkuperäiskieli	Suomi
Sivut	155-173
Sivumäärä	19
Julkaisu	Hallinnon tutkimus
Vuosikerta	38
Numero	3
Tila	Julkaistu - 20 jouluk. 2019
OKM-julkaisutyyppi	A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä

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title = "Julkisten ICT-hankintojen k{\"a}ytt{\"a}j{\"a}keskeisyyden edellytysten kriittinen tarkastelu",

abstract = "The article, titled a critical look at the prerequisites of user-centred ICT procurements in the public sector, examines the challenges of digitalisation.It focuses on the requirements of user-centredness in the acquisition of information and communication technology (ICT) in the public sector. Previous research has examined the development of information systems and digitalservices through theoretical models of acceptance and success. These models are conceptually linked with the models of user-centred design (UCD). However, user-centric viewpoints do not always thrive in organisations. In this article,we present qualitative research that explores the social practices of public sector ICT procurement. We analyse the discourse in a set of public tendering notices critically and observe shortcomings in tools, competencies and attitudesthat guide the procurement process. We conclude the article with suggestions towards a more user-centric approach.",

keywords = "user-centred design, ICT, Public Procurement, critical discourse analysis",

author = "Heli Kautonen and Marko Nieminen",

year = "2019",

month = dec,

day = "20",

language = "Suomi",

volume = "38",

pages = "155--173",

journal = "Hallinnon tutkimus ",

issn = "0359-6680",

publisher = "Hallinnon Tutkimuksen Seura",

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TY - JOUR

T1 - Julkisten ICT-hankintojen käyttäjäkeskeisyyden edellytysten kriittinen tarkastelu

AU - Kautonen, Heli

AU - Nieminen, Marko

PY - 2019/12/20

Y1 - 2019/12/20

N2 - The article, titled a critical look at the prerequisites of user-centred ICT procurements in the public sector, examines the challenges of digitalisation.It focuses on the requirements of user-centredness in the acquisition of information and communication technology (ICT) in the public sector. Previous research has examined the development of information systems and digitalservices through theoretical models of acceptance and success. These models are conceptually linked with the models of user-centred design (UCD). However, user-centric viewpoints do not always thrive in organisations. In this article,we present qualitative research that explores the social practices of public sector ICT procurement. We analyse the discourse in a set of public tendering notices critically and observe shortcomings in tools, competencies and attitudesthat guide the procurement process. We conclude the article with suggestions towards a more user-centric approach.

AB - The article, titled a critical look at the prerequisites of user-centred ICT procurements in the public sector, examines the challenges of digitalisation.It focuses on the requirements of user-centredness in the acquisition of information and communication technology (ICT) in the public sector. Previous research has examined the development of information systems and digitalservices through theoretical models of acceptance and success. These models are conceptually linked with the models of user-centred design (UCD). However, user-centric viewpoints do not always thrive in organisations. In this article,we present qualitative research that explores the social practices of public sector ICT procurement. We analyse the discourse in a set of public tendering notices critically and observe shortcomings in tools, competencies and attitudesthat guide the procurement process. We conclude the article with suggestions towards a more user-centric approach.

KW - user-centred design

KW - ICT

KW - Public Procurement

KW - critical discourse analysis

M3 - Article

SN - 0359-6680

VL - 38

SP - 155

EP - 173

JO - Hallinnon tutkimus

JF - Hallinnon tutkimus

IS - 3

ER -

Julkisten ICT-hankintojen käyttäjäkeskeisyyden edellytysten kriittinen tarkastelu

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