Introduction to Service Design for UX Designers

Stuart Cockbill; Val Mitchell; Virpi Roto; Jung-Joo Lee; Effie Lai Chong Law

doi:10.1145/3491101.3503762

Abstrakti

We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, teachers, and researchers, and those interested in systemic approaches to design.

Alkuperäiskieli	Englanti
Sivumäärä	3
DOI - pysyväislinkit	https://doi.org/10.1145/3491101.3503762
Tila	Julkaistu - 27 huhtik. 2022
OKM-julkaisutyyppi	Ei oikeutettu
Tapahtuma	ACM SIGCHI Annual Conference on Human Factors in Computing Systems - New Orleans, Yhdysvallat Kesto: 30 huhtik. 2022 → 5 toukok. 2022

Conference

Conference	ACM SIGCHI Annual Conference on Human Factors in Computing Systems
Lyhennettä	ACM CHI
Maa/Alue	Yhdysvallat
Kaupunki	New Orleans
Ajanjakso	30/04/2022 → 05/05/2022

Pääsy asiakirjaan

10.1145/3491101.3503762

SFX-saatavuus

Koko teksti

Muut tiedostot ja linkit

Linkki julkaisuun Scopuksessa

1 Päättynyt

Sea4Value: Sea4Value
Basnet, S., Chaal, M., Valdez Banda, O. & Ziajka-Poznanska, E.
01/02/2020 → 31/08/2022
Projekti: Business Finland: Other research funding

Siteeraa tätä

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