Introduction to Service Design for UX Designers

Stuart Cockbill; Val Mitchell; Virpi Roto; Jung-Joo Lee; Effie Lai Chong Law

doi:10.1145/3491101.3503762

Abstrakti

We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, teachers, and researchers, and those interested in systemic approaches to design.

Alkuperäiskieli	Englanti
Sivumäärä	3
DOI - pysyväislinkit	https://doi.org/10.1145/3491101.3503762
Tila	Julkaistu - 27 huhtik. 2022
OKM-julkaisutyyppi	Ei sovellu
Tapahtuma	ACM SIGCHI Annual Conference on Human Factors in Computing Systems - Virtual, Online, New Orleans, Yhdysvallat Kesto: 30 huhtik. 2022 → 5 toukok. 2022

Conference

Conference	ACM SIGCHI Annual Conference on Human Factors in Computing Systems
Lyhennettä	ACM CHI
Maa/Alue	Yhdysvallat
Kaupunki	New Orleans
Ajanjakso	30/04/2022 → 05/05/2022

Pääsy asiakirjaan

10.1145/3491101.3503762

Muut tiedostot ja linkit

Linkki julkaisuun Scopuksessa

Sea4Value: Sea4Value
Kujala, P. (Vastuullinen tutkija) & Valdez Banda, O. (Vastuullinen tutkija)
01/02/2020 → 31/01/2022
Projekti: BF Other

Siteeraa tätä

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author = "Stuart Cockbill and Val Mitchell and Virpi Roto and Jung-Joo Lee and Law, {Effie Lai Chong}",

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AB - We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, teachers, and researchers, and those interested in systemic approaches to design.

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M3 - Abstract

T2 - ACM SIGCHI Annual Conference on Human Factors in Computing Systems

Y2 - 30 April 2022 through 5 May 2022

ER -

Introduction to Service Design for UX Designers

Abstrakti

Conference

Pääsy asiakirjaan

Muut tiedostot ja linkit

Sormenjälki

Projektit

Sea4Value: Sea4Value

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