Introduction to Service Design for UX Designers

Stuart Cockbill, Val Mitchell, Virpi Roto, Jung-Joo Lee, Effie Lai Chong Law

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaAbstractScientific

Abstrakti

We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, teachers, and researchers, and those interested in systemic approaches to design.
AlkuperäiskieliEnglanti
Sivumäärä3
DOI - pysyväislinkit
TilaJulkaistu - 27 huhtik. 2022
OKM-julkaisutyyppiEi oikeutettu
TapahtumaACM SIGCHI Annual Conference on Human Factors in Computing Systems - New Orleans, Yhdysvallat
Kesto: 30 huhtik. 20225 toukok. 2022

Conference

ConferenceACM SIGCHI Annual Conference on Human Factors in Computing Systems
LyhennettäACM CHI
Maa/AlueYhdysvallat
KaupunkiNew Orleans
Ajanjakso30/04/202205/05/2022

Sormenjälki

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