Introduction to Service Design for UX Designers

Virpi Roto; Val Mitchell; Stuart Cockbill; Jodi Forlizzi; Jung Joo Lee; Effie L.C. Law

doi:10.1145/3419249.3420074

Introduction to Service Design for UX Designers

Virpi Roto, Val Mitchell, Stuart Cockbill, Jodi Forlizzi, Jung Joo Lee, Effie L.C. Law

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussa › Abstract › Scientific › vertaisarvioitu

1 Sitaatiot (Scopus)

Abstrakti

We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, researchers, and students, and those with an interest in systemic approaches to design.

Alkuperäiskieli	Englanti
Sivumäärä	3
DOI - pysyväislinkit	https://doi.org/10.1145/3419249.3420074
Tila	Julkaistu - 25 lokak. 2020
OKM-julkaisutyyppi	Ei sovellu
Tapahtuma	Nordic Conference on Human-Computer Interaction - Virtual, Online, Tallinn, Viro Kesto: 25 lokak. 2020 → 29 lokak. 2020 Konferenssinumero: 11

Conference

Conference	Nordic Conference on Human-Computer Interaction
Lyhennettä	NordiCHI
Maa/Alue	Viro
Kaupunki	Tallinn
Ajanjakso	25/10/2020 → 29/10/2020

Pääsy asiakirjaan

10.1145/3419249.3420074

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Link to publication in Scopus

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abstract = "We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, researchers, and students, and those with an interest in systemic approaches to design.",

keywords = "Service Design, User Experience, User Experience Design",

author = "Virpi Roto and Val Mitchell and Stuart Cockbill and Jodi Forlizzi and Lee, {Jung Joo} and Law, {Effie L.C.}",

note = "Extended abstract; Nordic Conference on Human-Computer Interaction, NordiCHI ; Conference date: 25-10-2020 Through 29-10-2020",

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TY - CONF

T1 - Introduction to Service Design for UX Designers

AU - Roto, Virpi

AU - Mitchell, Val

AU - Cockbill, Stuart

AU - Forlizzi, Jodi

AU - Lee, Jung Joo

AU - Law, Effie L.C.

N1 - Conference code: 11

PY - 2020/10/25

Y1 - 2020/10/25

N2 - We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, researchers, and students, and those with an interest in systemic approaches to design.

AB - We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, researchers, and students, and those with an interest in systemic approaches to design.

KW - Service Design

KW - User Experience

KW - User Experience Design

UR - http://www.scopus.com/inward/record.url?scp=85095852571&partnerID=8YFLogxK

U2 - 10.1145/3419249.3420074

DO - 10.1145/3419249.3420074

M3 - Abstract

AN - SCOPUS:85095852571

T2 - Nordic Conference on Human-Computer Interaction

Y2 - 25 October 2020 through 29 October 2020

ER -

Introduction to Service Design for UX Designers

Abstrakti

Conference

Pääsy asiakirjaan

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Sormenjälki

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