Interplay between offering, provider and customer in product-service systems design

Tuomas Ritola*, Eric Coatanea

*Tämän työn vastaava kirjoittaja

    Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference article in proceedingsScientificvertaisarvioitu

    1 Sitaatiot (Scopus)

    Abstrakti

    Customer value creation is pivotal for a company in order to be able to create value for their shareholders. Product-service systems (PSS) offer new ways for creating added value in comparison to selling traditional products with added services. The goal in this article is to study a product-service system design project and identify different interactions in the three dimensions of product-service systems - The offering, the provider, and the user/customer. Being able to identify interactions between the design elements in the three PSS dimensions would advance our understanding about PSS development in general and facilitate designing higher-value product-service systems. The research utilizes first-hand data of an availability-oriented reverse vending machine design project undergone in the research group during 2011-2012. The research resulted in identifying concrete interactions with potentially complex dynamics between the elements from the three dimensions. The interactions between the dimensions play an important role in PSS development, they may provide interesting openings for value creation, and they definitely deserve more attention and further research in the domain.

    AlkuperäiskieliEnglanti
    OtsikkoProceedings of the 19th International Conference on Engineering Design: Design for Harmonies, ICED 2013
    Sivut319-328
    Sivumäärä10
    Vuosikerta4 DS75-04
    TilaJulkaistu - 2013
    OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
    TapahtumaInternational Conference on Engineering Design - Seoul, Etelä-Korea
    Kesto: 19 elok. 201322 elok. 2013
    Konferenssinumero: 19

    Julkaisusarja

    NimiInternational Conference on Engineering Design
    KustantajaDesign Society
    ISSN (painettu)2220-4334

    Conference

    ConferenceInternational Conference on Engineering Design
    LyhennettäICED
    Maa/AlueEtelä-Korea
    KaupunkiSeoul
    Ajanjakso19/08/201322/08/2013

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