Improving the Learning of Design Management Operations by Exploiting Production’s Feedback: Design Science Approach

This study examines the development and implementation of a learning process in a contractor’s design management unit. The purpose is to gain knowledge on how learning can be turned into a standardized process and of methods of accelerating the learning in a design management unit by exploiting the feedback received from the production. The research took a design science approach, which consisted of a diagnosis of the present situation, testing & development of the formulated process, and analysis & generalization of the results. The diagnosis comprised a literature review, interviews, and active observation, while the testing phase included an intervention where the process was tested and further developed. The results indicate that while the relevancy of continuous learning is well recognized, construction organizations are incapable of effectively exploiting the best practices of knowledge management. To overcome weaknesses related to the inefficient learning practices, organizations should focus on balancing the operational and strategical viewpoints of learning, emphasize learning from failures and implement project-based communities of practice into an organization’s operations. The study has implications for more standardized and balanced learning processes in contactor operations. It also provides knowledge of ways of taking a design science approach effectively in construction management research.