Implementation of automation as distributed cognition in knowledge work organizations: Six recommendations for managers

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

3 Sitaatiot (Scopus)
447 Lataukset (Pure)


Knowledge work organizations are increasingly leveraging automation to enhance and transform their business processes. Many types of automation tools are being deployed in a large variety of information processing tasks, requiring effective management of human–automation co-operation. Yet, conceptual understanding of human–automation hybrid work remains thin and current literature lacks practical recommendations for managers. To address this gap, we synthesize findings from our three earlier case studies with organizations pursuing a wide array of automation tools and examine them through the lens of distributed cognition. We demonstrate how distributed cognition informs about the organizing for human-automation interaction when deploying automation. Our contribution lies in the presentation of six recommendations on three issues: human–automation task allocation, mitigation of the risk of deskilling, and management of collective knowledge across human and automation.
Otsikko40th International Conference on Information Systems, ICIS 2019
KustantajaAssociation for Information Systems
ISBN (elektroninen)9780996683197
TilaJulkaistu - 1 tammik. 2020
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaInternational Conference on Information Systems - Munich, Saksa
Kesto: 15 jouluk. 201918 jouluk. 2019
Konferenssinumero: 40


NimiInternational Conference on Information Systems
ISSN (elektroninen)1026-1079


ConferenceInternational Conference on Information Systems


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