How to enforce presenteeism with ICT while mitigating technostress - A case study

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

3 Sitaatiot (Scopus)
12 Lataukset (Pure)

Abstrakti

We study enforced presenteeism, a source of technostress in which individuals are involuntarily exposed to stimuli from electronic connectivity systems. Drawing on a case study where enforced presenteeism is introduced in the form of a new contact center enterprise software, we analyze bank employees' technostress before and after a process change that involves implementing a presenteeism-enabling information and communication technology (ICT). We find that prior to the change, employees exhibit high levels of technostress stemming from expected increases in work overload, invasion of privacy, and information overload. However, against all expectations, the employees' stress levels decrease as a result of the implementation as specific ICT affordances are leveraged in a way that gives employees increased control over their work, increases transparency, and empowers them. We provide theoretical and practical implications for our findings.

AlkuperäiskieliEnglanti
OtsikkoProceedings of the 53rd Annual Hawaii International Conference on System Sciences, HICSS 2020
ToimittajatTung X. Bui
KustantajaIEEE Computer Society
Sivut6123-6132
Sivumäärä10
ISBN (elektroninen)9780998133133
TilaJulkaistu - 2020
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaAnnual Hawaii International Conference on System Sciences - Maui, Yhdysvallat
Kesto: 7 tammik. 202010 tammik. 2020
Konferenssinumero: 53

Julkaisusarja

NimiProceedings of the Annual Hawaii International Conference on System Sciences
Vuosikerta2020-January
ISSN (painettu)1530-1605

Conference

ConferenceAnnual Hawaii International Conference on System Sciences
LyhennettäHICSS
Maa/AlueYhdysvallat
KaupunkiMaui
Ajanjakso07/01/202010/01/2020

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