How to choose between robotic process automation and back-end system automation?

Esko Penttinen, Henje Kasslin, Aleksandre Asatiani

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

12 Sitaatiot (Scopus)

Abstrakti

Recent literature has identified two main types of IT-enabled innovation and labelled them as lightweight IT and heavyweight IT. In this study, we look into robotic process automation (RPA) as lightweight IT and traditional back-end system automation as heavyweight IT and study how a case company Telco makes the choice between these two alternative ways of implementing automation. Drawing on an empirical study conducted at Telco examining two automation projects, we find support for earlier studies addressing specifically the choice problem of RPA. Our main contribution lies in uncovering the role of the two-dimensional feature stability on the choice. While heavyweight IT is preferred when system architecture is stable, lightweight IT, operating on the presentation layer, holds a prerequisite of stable system interfaces.

AlkuperäiskieliEnglanti
OtsikkoECIS 2018 Proceedings
KustantajaEuropean Conference on Information Systems (ECIS)
ISBN (elektroninen)978-1-86137-667-1
TilaJulkaistu - 2018
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaEuropean Conference on Information Systems - Portsmouth, Iso-Britannia
Kesto: 23 kesäkuuta 201828 kesäkuuta 2018
Konferenssinumero: 26

Conference

ConferenceEuropean Conference on Information Systems
LyhennettäECIS
MaaIso-Britannia
KaupunkiPortsmouth
Ajanjakso23/06/201828/06/2018

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  • Siteeraa tätä

    Penttinen, E., Kasslin, H., & Asatiani, A. (2018). How to choose between robotic process automation and back-end system automation? teoksessa ECIS 2018 Proceedings European Conference on Information Systems (ECIS). https://aisel.aisnet.org/ecis2018_rp/66