How patients talk about care? identifying patient experience expressions from online discussions

Lauri Lahti; Henni Tenhunen; Marko Nieminen

doi:10.3233/978-1-61499-852-5-116

How patients talk about care? identifying patient experience expressions from online discussions

Lauri Lahti, Henni Tenhunen, Marko Nieminen

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussa › Conference article in proceedings › Scientific › vertaisarvioitu

1 Sitaatiot (Scopus)

86 Lataukset (Pure)

Abstrakti

Patient experience is an emerging concept that supports the improvement of healthcare services through identified patient expectations and experiences. In addition to structured feedback through official channels, experiences about healthcare appear increasingly in digital services and social media. We explore a new patient experience harvesting process based on linguistic patterns to identify relevant expressions in online discussions about children's health. Our results from the analysis of 98 229 unique sentences suggests that the 7-step process can be useful in discovering patients' evaluations of their care experiences. We propose ways to extend the process to other care contexts by adjusting the semantic reference models.

Alkuperäiskieli	Englanti
Otsikko	Building Continents of Knowledge in Oceans of Data
Alaotsikko	The Future of Co-Created eHealth - Proceedings of MIE 2018
Kustantaja	IOS Press
Sivut	116-120
Sivumäärä	5
ISBN (elektroninen)	9781614998518
DOI - pysyväislinkit	https://doi.org/10.3233/978-1-61499-852-5-116
Tila	Julkaistu - 2018
OKM-julkaisutyyppi	A4 Artikkeli konferenssijulkaisussa
Tapahtuma	EUROPEAN MEDICAL INFORMATICS CONFERENCE - Gothenburg, Ruotsi Kesto: 24 huhtik. 2018 → 26 huhtik. 2018 Konferenssinumero: 40

Julkaisusarja

Nimi	Studies in Health Technology and Informatics
Kustantaja	IOS Press
Vuosikerta	247
ISSN (painettu)	0926-9630
ISSN (elektroninen)	1879-8365

Conference

Conference	EUROPEAN MEDICAL INFORMATICS CONFERENCE
Lyhennettä	MIE
Maa/Alue	Ruotsi
Kaupunki	Gothenburg
Ajanjakso	24/04/2018 → 26/04/2018

Pääsy asiakirjaan

10.3233/978-1-61499-852-5-116

SHTI247-0116Final published version, 185 KBLisenssi: CC BY-NC

Siteeraa tätä

Lahti, L., Tenhunen, H., & Nieminen, M. (2018). How patients talk about care? identifying patient experience expressions from online discussions. teoksessa Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth - Proceedings of MIE 2018 (Sivut 116-120). (Studies in Health Technology and Informatics; Vuosikerta 247). IOS Press. https://doi.org/10.3233/978-1-61499-852-5-116

@inproceedings{fe784a9b38fd4d4b897321627766bc4f,

title = "How patients talk about care? identifying patient experience expressions from online discussions",

abstract = "Patient experience is an emerging concept that supports the improvement of healthcare services through identified patient expectations and experiences. In addition to structured feedback through official channels, experiences about healthcare appear increasingly in digital services and social media. We explore a new patient experience harvesting process based on linguistic patterns to identify relevant expressions in online discussions about children's health. Our results from the analysis of 98 229 unique sentences suggests that the 7-step process can be useful in discovering patients' evaluations of their care experiences. We propose ways to extend the process to other care contexts by adjusting the semantic reference models.",

author = "Lauri Lahti and Henni Tenhunen and Marko Nieminen",

year = "2018",

doi = "10.3233/978-1-61499-852-5-116",

language = "English",

series = "Studies in Health Technology and Informatics",

publisher = "IOS Press",

pages = "116--120",

booktitle = "Building Continents of Knowledge in Oceans of Data",

address = "Netherlands",

note = "Medical Informatics Europe Conference<br/>, MIE ; Conference date: 24-04-2018 Through 26-04-2018",

}

Lahti, L, Tenhunen, H & Nieminen, M 2018, How patients talk about care? identifying patient experience expressions from online discussions. julkaisussa Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth - Proceedings of MIE 2018. Studies in Health Technology and Informatics, Vuosikerta 247, IOS Press, Sivut 116-120, EUROPEAN MEDICAL INFORMATICS CONFERENCE, Gothenburg, Ruotsi, 24/04/2018. https://doi.org/10.3233/978-1-61499-852-5-116

How patients talk about care? identifying patient experience expressions from online discussions. / Lahti, Lauri; Tenhunen, Henni ; Nieminen, Marko.
Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth - Proceedings of MIE 2018. IOS Press, 2018. s. 116-120 (Studies in Health Technology and Informatics; Vuosikerta 247).

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussa › Conference article in proceedings › Scientific › vertaisarvioitu

TY - GEN

T1 - How patients talk about care? identifying patient experience expressions from online discussions

AU - Lahti, Lauri

AU - Tenhunen, Henni

AU - Nieminen, Marko

N1 - Conference code: 40

PY - 2018

Y1 - 2018

N2 - Patient experience is an emerging concept that supports the improvement of healthcare services through identified patient expectations and experiences. In addition to structured feedback through official channels, experiences about healthcare appear increasingly in digital services and social media. We explore a new patient experience harvesting process based on linguistic patterns to identify relevant expressions in online discussions about children's health. Our results from the analysis of 98 229 unique sentences suggests that the 7-step process can be useful in discovering patients' evaluations of their care experiences. We propose ways to extend the process to other care contexts by adjusting the semantic reference models.

AB - Patient experience is an emerging concept that supports the improvement of healthcare services through identified patient expectations and experiences. In addition to structured feedback through official channels, experiences about healthcare appear increasingly in digital services and social media. We explore a new patient experience harvesting process based on linguistic patterns to identify relevant expressions in online discussions about children's health. Our results from the analysis of 98 229 unique sentences suggests that the 7-step process can be useful in discovering patients' evaluations of their care experiences. We propose ways to extend the process to other care contexts by adjusting the semantic reference models.

U2 - 10.3233/978-1-61499-852-5-116

DO - 10.3233/978-1-61499-852-5-116

M3 - Conference article in proceedings

T3 - Studies in Health Technology and Informatics

SP - 116

EP - 120

BT - Building Continents of Knowledge in Oceans of Data

PB - IOS Press

T2 - Medical Informatics Europe Conference<br/>

Y2 - 24 April 2018 through 26 April 2018

ER -

How patients talk about care? identifying patient experience expressions from online discussions

Abstrakti

Julkaisusarja

Conference

Pääsy asiakirjaan

Sormenjälki

Siteeraa tätä