How job resources influence employee productivity and technology-enabled performance in financial services: the job demands–resources model perspective

Sanna Nuutinen*, Salla Ahola, Juha Eskelinen, Markku Kuula

*Tämän työn vastaava kirjoittaja

Tutkimustuotos: LehtiartikkeliArticleScientificvertaisarvioitu

141 Lataukset (Pure)

Abstrakti

Purpose: This study aims to provide insight into the relationship between job resources (job control and possibilities for development at work) and employee performance, measured as employee productivity and technology-enabled performance, by examining the role of employee well-being (work engagement and emotional exhaustion). Design/methodology/approach: The data comprised two overlapping data sets collected from a large financial institution; Study 1 employed survey data (N = 636), whereas study 2 employed register data on job performance collected over a one-year period combined with survey data (N = 143). The data were analysed through structural equation modelling. Findings: Study 1 indicated that job resources were positively associated with technology-enabled performance more strongly through work engagement than emotional exhaustion. Study 2 revealed that emotional exhaustion was associated with lower employee productivity, whereas work engagement was not. Furthermore, the results indicated that job control was related to higher productivity through a lower level of emotional exhaustion. Practical implications: The study's findings point to the importance of developing interventions that decrease emotional exhaustion. Originality/value: This is one of the first studies to measure employee productivity longitudinally as a ratio of inputs (working time) to outputs (relevant job outcomes) over one year. This study contributes to the job demands–resources model (JD-R) literature by showing the importance of job control in fostering both employee productivity and more positive perceptions of technology.

AlkuperäiskieliEnglanti
Sivut233-252
Sivumäärä20
JulkaisuJOURNAL OF ORGANIZATIONAL EFFECTIVENESS
Vuosikerta9
Numero2
Varhainen verkossa julkaisun päivämäärä13 jouluk. 2021
DOI - pysyväislinkit
TilaJulkaistu - 20 huhtik. 2022
OKM-julkaisutyyppiA1 Julkaistu artikkeli, soviteltu

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