How issue framing changes through design training : a hospital case study

This study examines the impact of design training on issue framing within a professional setting. The study was conducted in a regional hospital, where a participatory design initiative was organised for employees from various roles. Participants were asked to share ideas for a more open and innovative working culture before and after the design workshops. These statements were collected and analysed based on thematic similarity. The findings reveal a shift in participants’ framing, indicating increased self-efficacy, empathy, and systems thinking. Ideas for change transformed from external dependencies to actionable strategies within their control, reflecting a deeper understanding of the organisation’s complexity and a focus on improving the experience for all stakeholders. This research highlights the transformative potential of design training in empowering employees to identify and address challenges effectively, thereby contributing to fostering a more open and innovative organisational culture.