How HCI Adopts Service Design : Unpacking current perceptions and scopes of service design in HCI and identifying future opportunities

Jung-Joo Lee, Christine Ee Ling Yap, Virpi Roto

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference article in proceedingsScientificvertaisarvioitu

7 Sitaatiot (Scopus)
194 Lataukset (Pure)

Abstrakti

Service design has gained tractions in Human-Computer Interaction (HCI) as an approach to deal with changes of technology design scopes. In the meantime, there are confusions around definitions of service design and its relevance to HCI. Despite the co-existence of interests and confusions, little research has been done for a comprehensive overview of how HCI interprets and adopts service design. This research performed a systematic literature review on extant HCI publications that claim to use service design. The review findings from the 179 publications revealed varying dimensions of service design taken up in HCI, relations between service design scopes and emerging technologies, as well as unclarity to service design in HCI and HCI's current tendency to use service design for the interaction level rather than the system level. We discuss future design and research opportunities for HCI by integrating the system level dimensions of service design.
AlkuperäiskieliEnglanti
OtsikkoCHI '22: CHI Conference on Human Factors in Computing Systems
ToimittajatSimone Barbosa, Cliff Lampe, Caroline Appert, David A. Shamma, Steven Drucker, Julie Williamson, Koji Yatani
JulkaisupaikkaNew York, United States
KustantajaACM
Sivut1-14
Sivumäärä14
ISBN (elektroninen)978-1-4503-9157-3
DOI - pysyväislinkit
TilaJulkaistu - huhtik. 2022
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
TapahtumaACM SIGCHI Annual Conference on Human Factors in Computing Systems - Virtual, Online, New Orleans, Yhdysvallat
Kesto: 30 huhtik. 20225 toukok. 2022

Conference

ConferenceACM SIGCHI Annual Conference on Human Factors in Computing Systems
LyhennettäACM CHI
Maa/AlueYhdysvallat
KaupunkiNew Orleans
Ajanjakso30/04/202205/05/2022

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