Health professionals' experiences of the benefits and challenges of online symptom checkers

Sari Kujala*, Iiris Hörhammer, Riitta Hänninen-Ervasti, Tarja Heponiemi

*Tämän työn vastaava kirjoittaja

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

18 Lataukset (Pure)

Abstrakti

Online symptom checkers and assessment services are used by patients seeking guidance on health problems. In this study, the goal was to identify health professionals' experiences of the benefits and challenges of new symptom checkers providing triage advice. Data was collected through an online survey of 61 health professionals who were target users of the online symptom checkers implemented in six public health organizations and one private occupational health clinic. Most of the health professionals supported the use of online symptom checkers and found services useful to patients because they provided patients quick contact with health professionals and referral to care or self-management instructions regardless of time and place. Health professionals were less confident that most of the patients were capable and willing to use the symptom checkers. Health professionals were satisfied with symptom checkers providing them with more useful information before meeting patients. By contrast, symptom checkers were seen as disrupting clinical work and time-consuming. The results imply that the clinical work processes should be redesigned to guide patients in an efficient manner, avoid work overlap, and provide work motivation for professionals.

AlkuperäiskieliEnglanti
OtsikkoDigital Personalized Health and Medicine - Proceedings of MIE 2020
ToimittajatLouise B. Pape-Haugaard, Christian Lovis, Inge Cort Madsen, Patrick Weber, Per Hostrup Nielsen, Philip Scott
KustantajaIOS PRESS
Sivut966-970
Sivumäärä5
ISBN (elektroninen)9781643680828
DOI - pysyväislinkit
TilaJulkaistu - 16 kesäkuuta 2020
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaMedical Informatics Europe Conference - Online, Geneva, Sveitsi
Kesto: 28 huhtikuuta 20201 toukokuuta 2020
Konferenssinumero: 30

Julkaisusarja

NimiStudies in Health Technology and Informatics
KustantajaIOS PRESS
Vuosikerta270
ISSN (painettu)0926-9630
ISSN (elektroninen)1879-8365

Conference

ConferenceMedical Informatics Europe Conference
LyhennettäMIE
MaaSveitsi
KaupunkiGeneva
Ajanjakso28/04/202001/05/2020

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