Flowcharts, Swimlanes, and Timelines – Alternatives to Prose in Communicating Legal-bureaucratic Instructions to Civil Servants

Tutkimustuotos: vertaisarvioituArtikkeli

Yksityiskohdat

AlkuperäiskieliEnglanti
Sivumäärä63
JulkaisuJOURNAL OF BUSINESS AND TECHNICAL COMMUNICATION
TilaHyväksytty/In press - huhtikuuta 2018
OKM-julkaisutyyppiA1 Julkaistu artikkeli, soviteltu

Tutkijat

Organisaatiot

Kuvaus

Government-published documents often fail to communicate clearly – with citizens, but also with “professional readers” like civil servants. Visual or multimodal approaches remain rare. In particular, this is an unhelpful practice in regards to legal-bureaucratic instructions (e.g. contracts, rules, policies), which exist to guide compliant behavior. The study explores the development and the experimental evaluation of a diagrammatic guide for public procurement Terms & Conditions, addressed to civil servants. Results show that the diagrammatic format, in comparison to prose, significantly enhances comprehension accuracy and answering speed, and is perceived as more appealing and functional by the users.

Lataa tilasto

Ei tietoja saatavilla

ID: 9920873