@techreport{7e4a4ccd2e654381820f36bbe3ed4237,
title = "Financial stability and public confidence in banks",
abstract = "We use a novel, household opinions-based measure – Public Confidence in a Bank – to explore the role of bank-level and system-wide determinants of customers{\textquoteright} trust in banks. Our study covers a panel of approximately 260 large Russian commercial banks publicly monitored during 2010–2017. We find that public confidence in a bank is highly sensitive to the industry-level financial stability indicators, but less sensitive to bank-level risk characteristics. This result reveals an important role of overall banking sector stability in determining public perception of the safety and soundness of individual banks. ",
keywords = "financial stability, public confidence, bank failures, customer opinions, online reviews",
author = "Jukka Sihvonen and Lucy Chernykh and Denis Davydov",
year = "2019",
language = "English",
series = "BOFIT Discussion Papers",
publisher = "Bank of Finland",
address = "Finland",
type = "WorkingPaper",
institution = "Bank of Finland",
}