Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

Karin Frohlich; Marko Nieminen; Antti Pinomaa

doi:10.1007/978-3-030-41593-8_17

Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

Karin Frohlich, Marko Nieminen, Antti Pinomaa

Lappeenranta University of Technology

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussa › Conference article in proceedings › Scientific › vertaisarvioitu

5 Sitaatiot (Scopus)

134 Lataukset (Pure)

Abstrakti

Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.

Alkuperäiskieli	Englanti
Otsikko	e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings
Toimittajat	Rafik Zitouni, Max Agueh, Pélagie Houngue, Hénoc Soude
Kustantaja	Springer
Sivut	219-236
Sivumäärä	18
ISBN (elektroninen)	978-3-030-41593-8
ISBN (painettu)	978-3-030-41592-1
DOI - pysyväislinkit	https://doi.org/10.1007/978-3-030-41593-8_17
Tila	Julkaistu - 2020
OKM-julkaisutyyppi	A4 Artikkeli konferenssijulkaisussa
Tapahtuma	International Conference on e-Infrastructure and e-Services for Developing Countries - Porto-Novo, Benin Kesto: 3 jouluk. 2019 → 4 jouluk. 2019 Konferenssinumero: 11

Julkaisusarja

Nimi	Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering
Kustantaja	Springer

Conference

Conference	International Conference on e-Infrastructure and e-Services for Developing Countries
Lyhennettä	AFRICOMM
Maa/Alue	Benin
Kaupunki	Porto-Novo
Ajanjakso	03/12/2019 → 04/12/2019

Pääsy asiakirjaan

10.1007/978-3-030-41593-8_17

Factors influencing the adoption of ... AFRICOMM 2019Accepted author manuscript, 535 KB

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Frohlich, K., Nieminen, M., & Pinomaa, A. (2020). Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community. teoksessa R. Zitouni, M. Agueh, P. Houngue, & H. Soude (Toimittajat), e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings (Sivut 219-236). (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering). Springer. https://doi.org/10.1007/978-3-030-41593-8_17

Frohlich, Karin ; Nieminen, Marko ; Pinomaa, Antti. / Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community. e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings. Toimittaja / Rafik Zitouni ; Max Agueh ; Pélagie Houngue ; Hénoc Soude. Springer, 2020. Sivut 219-236 (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering).

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title = "Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community",

abstract = "Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.",

author = "Karin Frohlich and Marko Nieminen and Antti Pinomaa",

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Frohlich, K , Nieminen, M & Pinomaa, A 2020, Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community. julkaisussa R Zitouni, M Agueh, P Houngue & H Soude (toim), e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, Springer, Sivut 219-236, International Conference on e-Infrastructure and e-Services for Developing Countries, Porto-Novo, Benin, 03/12/2019. https://doi.org/10.1007/978-3-030-41593-8_17

Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community. / Frohlich, Karin ; Nieminen, Marko; Pinomaa, Antti.
e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings. toim. / Rafik Zitouni; Max Agueh; Pélagie Houngue; Hénoc Soude. Springer, 2020. s. 219-236 (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering).

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussa › Conference article in proceedings › Scientific › vertaisarvioitu

TY - GEN

T1 - Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

AU - Frohlich, Karin

AU - Nieminen, Marko

AU - Pinomaa, Antti

N1 - Conference code: 11

PY - 2020

Y1 - 2020

N2 - Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.

AB - Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.

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T3 - Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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BT - e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings

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A2 - Agueh, Max

A2 - Houngue, Pélagie

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ER -

Frohlich K , Nieminen M, Pinomaa A. Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community. julkaisussa Zitouni R, Agueh M, Houngue P, Soude H, toimittajat, e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings. Springer. 2020. s. 219-236. (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering). doi: 10.1007/978-3-030-41593-8_17

Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

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