TY - JOUR
T1 - Extreme-user conditions to enhance design creativity and empathy- application using visual impairment
AU - Raviselvam, Sujithra
AU - Hwang, Dongwook
AU - Camburn, Bradley
AU - Sng, Karen
AU - Hölttä-Otto, Katja
AU - Wood, Kristin L.
N1 - Funding Information:
A sincere thank you to our collaborator, ETCH empathy, Singapore, for designing and conducting the workshop. A special thanks to SAVH (Singapore Association of Visually Handicapped) and all participants who took part in the study. The authors wish to acknowledge the support provided by the National Youth Council Singapore, the SUTD-MIT International Design Centre (IDC) (idc.sutd.edu.sg), and the CU Denver College of Engineering, Design, and Computing (CEDC, https://engineering.ucdenver.edu/ ), Comcast Media and Technology Center (CMTC, https://comcastmediatechcenter.org/ ), and Inworks Innovation Initiative ( https://inworks.ucdenver.edu/w/ ) for its support. Any opinions, findings, or recommendations are those of the authors and do not necessarily reflect the views of the sponsors or collaborators.
Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2022/4/3
Y1 - 2022/4/3
N2 - Extreme-users who experience physical, sensory or cognitive challenges can help identify latent needs across a majority of the general population users. Identifying these latent needs may open doors to novel products, services, and systems. Empathic design techniques of simulation tools and scenarios allow designers to experience a range of extreme-user perspectives. However, research still lacks a thorough understanding of the potential impact of such techniques, especially their potential to uncover and address latent needs. This paper strengthens the understanding of simulation tools and scenarios by analyzing two user-centered workshops that applied simulated scenarios to empathize with users with visual impairments (VIs), and uses an empathic similarity metric to evaluate the empathic outcomes in conjunction with self-evaluated empathy. In addition to empathy, creativity is measured for the concepts shared by 36 (x2) workshop participants and 13 participants with VIs. Empirical analysis of the results, across two sequences of controlled studies, supports the potential of simulated scenarios in evoking participant creativity and empathy.
AB - Extreme-users who experience physical, sensory or cognitive challenges can help identify latent needs across a majority of the general population users. Identifying these latent needs may open doors to novel products, services, and systems. Empathic design techniques of simulation tools and scenarios allow designers to experience a range of extreme-user perspectives. However, research still lacks a thorough understanding of the potential impact of such techniques, especially their potential to uncover and address latent needs. This paper strengthens the understanding of simulation tools and scenarios by analyzing two user-centered workshops that applied simulated scenarios to empathize with users with visual impairments (VIs), and uses an empathic similarity metric to evaluate the empathic outcomes in conjunction with self-evaluated empathy. In addition to empathy, creativity is measured for the concepts shared by 36 (x2) workshop participants and 13 participants with VIs. Empirical analysis of the results, across two sequences of controlled studies, supports the potential of simulated scenarios in evoking participant creativity and empathy.
KW - Creativity
KW - empathy
KW - ideation
KW - product-service-system design
KW - wearable simulations
UR - http://www.scopus.com/inward/record.url?scp=85122757466&partnerID=8YFLogxK
U2 - 10.1080/21650349.2021.2024093
DO - 10.1080/21650349.2021.2024093
M3 - Article
AN - SCOPUS:85122757466
SN - 2165-0349
VL - 10
SP - 75
EP - 100
JO - International Journal of Design Creativity and Innovation
JF - International Journal of Design Creativity and Innovation
IS - 2
ER -