Exploring the Interplay of Mindset and Abilities at Multiple Organizational Interfaces

Pekka Töytäri, Taija Turunen, Maximillian Klein, Ville Eloranta, Sebastian Biehl, Risto Rajala

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

Abstrakti

This article explores organizational change driven by the digitalization of services in technology firms. The change offers exciting opportunities for improved value creation, but challenges the prevailing business models, and requires fundamental changes in resource and capability portfolios as well as their integration within business ecosystems. The study investigates the change at the institutional and capability realms at internal and external interfaces. This study is conducted as a multi-case study among seven globally operating firms. We observe their transition toward digitally enabled smart services and value-based business logic. Our findings identify three groups of barriers to change, causing internal and external mismatches of mindset and abilities. The study contributes to the organizational change literature by deriving an analytical framework for understanding the interconnected change of the mindset and abilities, as well as the alignment of those two. We suggest that to capitalize on the emerging opportunities related to the digitalization of services, firms may need to disrupt the status quo, and to reconstruct a more competitive internal and external configuration of abilities for service-based business models.
AlkuperäiskieliEnglanti
OtsikkoAcademy of Management Proceedings
KustantajaAcademy of Management (AOM)
Sivumäärä1
DOI - pysyväislinkit
TilaJulkaistu - elokuuta 2017
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaANNUAL MEETING OF THE ACADEMY OF MANAGEMENT: At the Interface - Atlanta, Yhdysvallat
Kesto: 4 elokuuta 20178 elokuuta 2017
Konferenssinumero: 77

Julkaisusarja

NimiAcademy of Management Proceedings
ISSN (elektroninen)2151-6561

Other

OtherANNUAL MEETING OF THE ACADEMY OF MANAGEMENT
LyhennettäAOM
MaaYhdysvallat
KaupunkiAtlanta
Ajanjakso04/08/201708/08/2017

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  • Siteeraa tätä

    Töytäri, P., Turunen, T., Klein, M., Eloranta, V., Biehl, S., & Rajala, R. (2017). Exploring the Interplay of Mindset and Abilities at Multiple Organizational Interfaces. teoksessa Academy of Management Proceedings (Academy of Management Proceedings). Academy of Management (AOM). https://doi.org/10.5465/AMBPP.2017.16710abstract