TY - JOUR
T1 - Expectations to data
T2 - Perspectives of service providers and users of future health and wellness services
AU - Häikiö, Juha
AU - Yli-Kauhaluoma, Sari
AU - Pikkarainen, Minna
AU - Iivari, Marika
AU - Koivumäki, Timo
PY - 2020/5/1
Y1 - 2020/5/1
N2 - The healthcare and wellness sector currently attempts to provide more proactive service models with data-driven solutions. This study examines the expectations and values related to personal data i.e. data valences from the perspective of service providers and individual users. The study is based on the analysis of extensive empirical material collected through interviews and a collaborative workshop. The data was collected in one cultural context, Finland. The results suggest that the potential service providers and users have similar expectations regarding self-evidence of data while the main differences concern the expectations of transparency. The results of the study propose some basic requirements for the development of personalised data-driven services in future. The study suggests that basic requirements for the development of future data driven services concern expectations to usable data visualisations, data as a motivator, data accuracy and data transparency. Even though there are varying expectations to personal health data and even some concerns, it can be seen that here different ecosystem actors primarily perceived the wider use of personal health and wellness data as a positive trend. It can be concluded that collaborative personal data-driven service ecosystems are an integral part of development towards proactive service models in healthcare.
AB - The healthcare and wellness sector currently attempts to provide more proactive service models with data-driven solutions. This study examines the expectations and values related to personal data i.e. data valences from the perspective of service providers and individual users. The study is based on the analysis of extensive empirical material collected through interviews and a collaborative workshop. The data was collected in one cultural context, Finland. The results suggest that the potential service providers and users have similar expectations regarding self-evidence of data while the main differences concern the expectations of transparency. The results of the study propose some basic requirements for the development of personalised data-driven services in future. The study suggests that basic requirements for the development of future data driven services concern expectations to usable data visualisations, data as a motivator, data accuracy and data transparency. Even though there are varying expectations to personal health data and even some concerns, it can be seen that here different ecosystem actors primarily perceived the wider use of personal health and wellness data as a positive trend. It can be concluded that collaborative personal data-driven service ecosystems are an integral part of development towards proactive service models in healthcare.
KW - Data expectations
KW - Data valence
KW - Health data
KW - Personal data
KW - Wellness data
UR - http://www.scopus.com/inward/record.url?scp=85078220717&partnerID=8YFLogxK
U2 - 10.1007/s12553-020-00410-z
DO - 10.1007/s12553-020-00410-z
M3 - Article
AN - SCOPUS:85078220717
SN - 2190-7188
VL - 10
SP - 621
EP - 636
JO - HEALTH AND TECHNOLOGY
JF - HEALTH AND TECHNOLOGY
IS - 3
ER -