Development of the Patient Experience Questionnaire for Parents of Pediatric Patients (PEQP)

Johanna Kaipio, Nina Karisalmi, Kari Hiekkanen, Hanna Stenhammar, Pekka Lahdenne

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaChapterScientificvertaisarvioitu

45 Lataukset (Pure)

Abstrakti

Patient experience (PX) is an important evaluation criterion for quality in healthcare. Compared to patient satisfaction, however less research has focused on the development of instruments to measure experiences of patients and their families. In the article, we describe the process of developing a PX questionnaire for the parents of pediatric patients in the context of children's hospital and illustrate the questionnaire items for measuring PX. The phases of the development process included retrospective interviews, description of the themes influencing PX and the metrics for measuring PX, as well as iterative development of three versions of questionnaires including data gathering and factor analysis. The final versions of the surveys suggested for implementation at the hospitals include eight PX statements for the outpatient clinic and five statements for the ward. Compared to satisfaction surveys, the developed surveys emphasize the aspects of parent's attitude towards the illness, support for families, and daily arrangements with a child patient.

AlkuperäiskieliEnglanti
OtsikkoImproving Usability, Safety and Patient Outcomes with Health Information Technology
Sivut200-205
Sivumäärä6
ISBN (elektroninen)978-1-61499-951-5
DOI - pysyväislinkit
TilaJulkaistu - 1 tammikuuta 2019
OKM-julkaisutyyppiA3 Kirjan osa tai toinen tutkimuskirja

Julkaisusarja

NimiStudies in Health Technology and Informatics
KustantajaIOS Press
Vuosikerta257
ISSN (painettu)0926-9630
ISSN (elektroninen)1879-8365

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