TY - JOUR
T1 - Description of crowdsourcing and AI-based tool for knowledge management and systems change in public services
AU - Ulmanen, Sanna
AU - Hirvonen, Mari
AU - Tattersall, Peter
AU - Ristikari, Tiina
AU - Kuo, Vincent
AU - Virta, Pertti
AU - Jurvanen, Tanja
AU - Niemelä, Mika
PY - 2024/6/1
Y1 - 2024/6/1
N2 - This study presents a crowdsourcing IT platform and working model intended to support knowledge management processes and systems change to help public service organizations fulfill their purpose and perform their tasks in a rapidly changing environment. The tool brings together tacit and explicit knowledge regarding organizational processes in one database and provides an AI-assisted platform for knowledge processing. Additionally, it allows for disseminating refined data to grassroots-level actors, enables the implementation of initiatives, and monitors their effectiveness. By utilizing crowdsourcing, the tool leverages the collective intelligence of actors across organizational boundaries, thereby promoting collective, knowledge-based learning and organizational self-renewal.
AB - This study presents a crowdsourcing IT platform and working model intended to support knowledge management processes and systems change to help public service organizations fulfill their purpose and perform their tasks in a rapidly changing environment. The tool brings together tacit and explicit knowledge regarding organizational processes in one database and provides an AI-assisted platform for knowledge processing. Additionally, it allows for disseminating refined data to grassroots-level actors, enables the implementation of initiatives, and monitors their effectiveness. By utilizing crowdsourcing, the tool leverages the collective intelligence of actors across organizational boundaries, thereby promoting collective, knowledge-based learning and organizational self-renewal.
KW - artificial intelligence
KW - collective impact
KW - crowdsourcing
KW - Knowledge management tool
KW - public service organization
KW - systems change
UR - https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=aalto_pure&SrcAuth=WosAPI&KeyUT=WOS:001151977600001&DestLinkType=FullRecord&DestApp=WOS
UR - http://www.scopus.com/inward/record.url?scp=85196887594&partnerID=8YFLogxK
U2 - 10.1142/S0219877024500275
DO - 10.1142/S0219877024500275
M3 - Article
SN - 0219-8770
VL - 21
JO - International Journal of Innovation and Technology Management
JF - International Journal of Innovation and Technology Management
IS - 4
M1 - 2450027
ER -