Deciding on the robotic process automation operating model: A checklist for RPA managers

Aleksandre Asatiani, Olli Copeland, Esko Penttinen

Tutkimustuotos: LehtiartikkeliArticleScientificvertaisarvioitu


Robotic process automation (RPA) has emerged as a technology promising various quick wins: fast deployment, immediate efficiency gains, and low investment requirements. These promises have resulted in large-scale deployment of RPA in diverse industries. However, the choice of operation model remains tricky. The paper identifies three key decisions for RPA managers tackling this: the who decision pertaining to selection of internal vs. external resources for RPA development, the how decision on whether the organization will pursue RPA deployment on-premises or through the cloud, and the what decision on whether to employ proprietary RPA tools or an open-source solution. To shed light on how these decisions are made and pinpoint their interdependencies, seven organizations’ choices connected with these three decisions are presented. The study’s main contribution is an RPA operating-model decision checklist that offers organizations a tool to facilitate RPA managers’ navigation of the decision-making process, gathering of the relevant information, and choice of the model best matching the organization’s needs.
JulkaisuBusiness Horizons
DOI - pysyväislinkit
TilaSähköinen julkaisu (e-pub) ennen painettua julkistusta - 24 maalisk. 2022
OKM-julkaisutyyppiA1 Julkaistu artikkeli, soviteltu


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