Customer-oriented approach in cadastral procedures – Case study from Finland

Tutkimustuotos: Lehtiartikkeli

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Customer-oriented approach in cadastral procedures – Case study from Finland. / Sulonen, Kimmo; Riekkinen, Kirsikka; Kotilainen, Seija.

julkaisussa: Land Use Policy, Vuosikerta 90, 104209, 01.01.2020.

Tutkimustuotos: Lehtiartikkeli

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Bibtex - Lataa

@article{0392fe16e341437bb23fcb95a5b8c10d,
title = "Customer-oriented approach in cadastral procedures – Case study from Finland",
abstract = "This paper is presenting research on with possibilities and benefit of applying a customer-oriented approach in public cadastral procedures. Public service providers have raised awareness towards customer-oriented approaches in their procedures during recent decades. This study discusses the relevance of adopting a new approach in cadastral procedures by presenting a new method to obtain a subdivision procedure. This is done by conducting a literature review followed by a description of this new method in Finnish local government, the city of Tampere. After that, the study presents views of customers involved in the procedure collected by interviews. The results show that customers of the subdivision process value direct contact with authorities to ensure their interests to be taken into consideration. Eventually, the study proves that new co-operative methods with and within authorities are essential as well re-evaluating organisational culture values and methods.",
keywords = "Cadastre, Customer-orientation, Land use, Public processes, Real property development",
author = "Kimmo Sulonen and Kirsikka Riekkinen and Seija Kotilainen",
year = "2020",
month = "1",
day = "1",
doi = "10.1016/j.landusepol.2019.104209",
language = "English",
volume = "90",
journal = "Land Use Policy",
issn = "0264-8377",
publisher = "Elsevier Limited",

}

RIS - Lataa

TY - JOUR

T1 - Customer-oriented approach in cadastral procedures – Case study from Finland

AU - Sulonen, Kimmo

AU - Riekkinen, Kirsikka

AU - Kotilainen, Seija

PY - 2020/1/1

Y1 - 2020/1/1

N2 - This paper is presenting research on with possibilities and benefit of applying a customer-oriented approach in public cadastral procedures. Public service providers have raised awareness towards customer-oriented approaches in their procedures during recent decades. This study discusses the relevance of adopting a new approach in cadastral procedures by presenting a new method to obtain a subdivision procedure. This is done by conducting a literature review followed by a description of this new method in Finnish local government, the city of Tampere. After that, the study presents views of customers involved in the procedure collected by interviews. The results show that customers of the subdivision process value direct contact with authorities to ensure their interests to be taken into consideration. Eventually, the study proves that new co-operative methods with and within authorities are essential as well re-evaluating organisational culture values and methods.

AB - This paper is presenting research on with possibilities and benefit of applying a customer-oriented approach in public cadastral procedures. Public service providers have raised awareness towards customer-oriented approaches in their procedures during recent decades. This study discusses the relevance of adopting a new approach in cadastral procedures by presenting a new method to obtain a subdivision procedure. This is done by conducting a literature review followed by a description of this new method in Finnish local government, the city of Tampere. After that, the study presents views of customers involved in the procedure collected by interviews. The results show that customers of the subdivision process value direct contact with authorities to ensure their interests to be taken into consideration. Eventually, the study proves that new co-operative methods with and within authorities are essential as well re-evaluating organisational culture values and methods.

KW - Cadastre

KW - Customer-orientation

KW - Land use

KW - Public processes

KW - Real property development

UR - http://www.scopus.com/inward/record.url?scp=85072999126&partnerID=8YFLogxK

U2 - 10.1016/j.landusepol.2019.104209

DO - 10.1016/j.landusepol.2019.104209

M3 - Article

VL - 90

JO - Land Use Policy

JF - Land Use Policy

SN - 0264-8377

M1 - 104209

ER -

ID: 37940419